Філ

Pylyp Sarapyn
Languages: English – advanced level; German- advanced level; Ukrainian & Russian – fluent (Mother tongues)
Address: Kharkiv, Ukraine
Mobile: [открыть контакты](см. выше в блоке «контактная информация»)
Email:
[открыть контакты](см. выше в блоке «контактная информация»)

Profile

I am an ambitious hard working individual seeking to develop my career. I have finished my Undergraduate and got a philology degree. I have lots of work experience that relate to the field of customer support, alongside wider administrative, legal and business skills. I am a confident, positive, stress-resistant, enthusiastic and sociable person. I am a good communicator and enjoy working in a team. I have strong administrative and organisational expertise, good time management and I am experienced in giving support and advice to customers, arranging meetings, training sessions, conferences and social events. I know how to deal effectively with sensitive and confidential information.

Education

2017-2021 V.N. Karazin Kharkiv National University ; BA, Philology(Foreign Languages and translation)

Work experience

January 2023 – September 2025: Head of customer support department at Pharm Company, Kharkiv

• Managed client relationships as the primary point of contact, driving client satisfaction and ensuring strong, long-term partnerships.
• Facilitated seamless communication between clients and internal project teams to ensure requirements were clearly understood and delivered on schedule.
• Proactively monitored project progress and provided timely updates to clients on status, deliverables, and timelines, managing expectations effectively
• Delivered exceptional multi-channel customer support (phone, chat, email), maintaining high client satisfaction scores.
• Managed and resolved complex customer inquiries and service issues efficiently.
• Proactively communicated product updates and changes to clients, ensuring they remained well-informed.
• Leveraged CRM systems to log interactions, track support tickets, and manage customer accounts.
October 2021 – December 2023: Customer Support Specialist, at Pharm Company Kharkiv

• Coordinated cross-functional teams (e.g., IT, Development, Design, Sales) to align internal efforts with client requirements and guarantee timely project delivery.
• Oversaw the entire client engagement cycle, meticulously tracking project milestones and communicating status to key stakeholders.
• Identified and mitigated client risks and challenges in advance, collaborating with internal teams to implement proactive solutions.
• Prepared and maintained critical account documentation, including detailed budgets, financial reports, and project scopes.
• Managed account financials, ensuring transparency and accuracy in all budgeting and reporting for client projects.
• Analyzed client needs and business objectives to identify potential risks and new opportunities for partnership.
Other relevant experience

III Kharkiv International Legal Forum (24.09.2019-28.09.2019)

XXI All-Ukrainian scientific conference of professors, young scientists and students “Ukrainian society socio-political analysis of the present and forecast of the future”(09.12.2019-12.12.2019)

XI University scientific-practical conference of students; ”State building and local self-government in Ukraine and foreign countries”(06.12.2019- 08.12.2019)