Анна

ANNA SHURAKOVA
Customer support (remote, full time)
Education

T.H. Shevchenko National University "Chernihiv
Colehium"
Faculty of Preschool, Primary Education and Arts (Pre-
school education)
380635815913 2015 - 2019

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Work Experience
Chernihiv, Ukraine
Quarks Tech

Hard skills: Customer Support Representative

CRM systems (Zendesk, Zoho, etc.); Managed customer inquiries via email, chat, and phone,
resolving issues efficiently and ensuring customer
Live chat / Email / Phone support;
satisfaction.
VoIP systems (Zadarma);
May 2020 Processed payments and handled refund requests,
Solid payment system (payment
– present ensuring accuracy and compliance with company
processing); policies.
MS Office / Google Workspace Utilized CRM systems (Zoho, Zendesk) to track and resolve
proficiency – Excel, Word, Docs, and support tickets, maintaining detailed customer interaction
Sheets; records.

Excellent writing and typing skills; Collaborated with other departments to address complex
issues and provide tailored solutions for clients.
Deadline success;
Remote communication tools (Slack,
Zoom, etc.).
Bierwelle, Chernihiv (Brewing and Retail)
Sales Assistant / Cashier
Soft skills:
Presentation and sale of company products and related
Active learning; June 2018 – goods, customer consultations on products and
Flexibility and adaptability; May 2020 promotions, and handling customer objections in
Communication skills; accordance with established service standards (scripts).

Problem-solving; Collaborated with employees from various departments
and coordinated their actions.
Attention to detail;
Maintained financial and accounting records.
Teamwork;
Time management;
Emotional intelligence. Pedagogical internship, Chernihiv, Ukraine

Responsibilities included:
2016 making lesson plans;
Language – directly conducting lessons and assessing students' skills
2019 and knowledge;
English (B1) filling in the accompanying documentation;
Ukrainian (native) participation in class meetings and discussion of current
topics.