Вікторія

VIKTORIIA DEMCHYSHYNA
Mobile: [открыть контакты](см. выше в блоке «контактная информация»)
Email: [открыть контакты](см. выше в блоке «контактная информация»)

Experienced and versatile professional with a strong background in humanitarian interpretation, airport operations, customer service, and administrative support. Proven ability to perform effectively in fast-paced, high-pressure, and multicultural environments, delivering accurate communication, operational efficiency, and high-quality service. Demonstrated expertise in interpretation for international missions, passenger handling, service recovery, front office operations, and administrative coordination. Known for excellent communication skills, cultural sensitivity, strong attention to detail, and a proactive problem-solving approach. Seeking to contribute skills and experience to a dynamic, international organization.

CORE COMPETENCIES
• Interpretation (Consecutive & Liaison)
• Humanitarian & Multicultural Communication
• Customer Service Excellence
• Airport Operations & Protocols
• Check-in & Boarding Coordination
• Baggage Handling & Service Recovery
• Travel Documentation Verification
• Special Needs Passenger Assistance
• Complaint Resolution
• Security Checks & Compliance
• Front Office Operations
• Reservation & Payment Processing
• Guest Relations & Concierge Services
• Administrative & Executive Support
• Scheduling & Calendar Management
• Travel Arrangements & Coordination
• Document Preparation & Filing Systems
• Recruitment & Event Coordination
• Confidentiality & Data Handling
• Team Collaboration & Training Support

PROFESSIONAL EXPERIENCE

Interpreter

Humanitarian NGO “APOPO” | Ukraine / Cambodia
October 2024 – July 2025
• Delivered professional consecutive and liaison interpretation for humanitarian projects, ensuring accurate communication between Ukrainian- and English-speaking stakeholders.
• Supported international humanitarian missions during meetings, field operations, coordination activities, and training sessions.
• Completed a 4-month international assignment in Cambodia, supporting an international dog handlers training program.
• Facilitated communication between foreign instructors and local participants, ensuring clear delivery of technical instructions, safety procedures, and operational terminology related to canine handling and training.
• Demonstrated high levels of cultural sensitivity in multinational and multicultural environments.
• Maintained strict confidentiality and professionalism when handling sensitive operational and humanitarian information.
• Delivered accurate interpretation under time pressure, adapting quickly to dynamic field and training conditions.
• Assisted with translation of training materials, reports, and official correspondence when required.

Senior Airport Services Agent

Emirates Airlines – Dubai International Airport | Dubai, UAE
September 2015 – June 2024
• Provided high-quality passenger services for Emirates, flydubai, United Airlines, and Air Canada, ensuring smooth airport operations and positive travel experiences.
• Managed check-in, boarding, and baggage services in line with company commercial, safety, and service standards.
• Handled mishandled baggage cases, including file creation, tracing via the WorldTracer system, and claims processing to ensure effective service recovery.
• Assisted passengers with travel documentation verification and boarding coordination.
• Supported passengers with special needs, including elderly travelers, unaccompanied minors, and passengers with disabilities.
• Resolved passenger inquiries and complaints efficiently, maintaining high customer satisfaction levels.
• Collaborated with internal teams to ensure seamless airport operations and effective communication.
• Maintained accurate records of passenger data, flight details, and baggage handling activities.
• Conducted security checks in compliance with airport and airline regulations.
• Participated in ongoing training programs to enhance operational and customer service skills.

Front Office Receptionist

Boutique 7 Hotel & Suites | Dubai, UAE
July 2014 – March 2015
• Delivered excellent guest service during check-in and check-out procedures.
• Managed reservations and room assignments using the hotel booking system.
• Handled phone calls, emails, and in-person requests professionally.
• Processed payments and invoices accurately in accordance with hotel policies.
• Provided concierge services and local information to guests.
• Coordinated with housekeeping and maintenance teams to resolve guest issues.
• Prepared daily operational and occupancy reports.
• Maintained secure handling of cash, credit cards, and guest records.

Personal & Administrative Assistant

Hotel Complex “Ukraine” | Lutsk, Ukraine
September 2012 – June 2014
• Provided comprehensive administrative support to the management team.
• Coordinated schedules, meetings, and travel arrangements.
• Prepared reports, presentations, and official correspondence.
• Maintained organized physical and electronic filing systems.
• Supported recruitment activities, including CV screening and interview scheduling.
• Managed employee records and documentation.
• Assisted with budget monitoring, expense tracking, and financial reporting.
• Organized corporate events, meetings, and staff activities.
• Handled confidential information with discretion and professionalism.

EDUCATION

Master’s Degree in Philology (English & German Languages)
The South Ukrainian National Pedagogical University | Ukraine
2012

LANGUAGES
• Ukrainian: Native
• Russian: Fluent
• English: Fluent
• German: Intermediate
• Spanish: Beginner