Катерина

Katerina Shyshova
Kingston, ON
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A highly organized and detail oriented professional with extensive international experience personally
and professionally.
Dedicated and focused, with excellent research, computer, writing and organizational skills. Extensive
knowledge and
experience in providing thorough and skillful support to senior executives. With profound
understanding of business ethics
and fundamental knowledge of business administration. Discreet, diplomatic and highly respectful to
paramount principals of
a highly efficient team member.

Work Experience

Lead Generator
Divvia-Montréal, QC
October 2024 to December 2024

Generated leads for payement processing comapny, transfered calls to senior specialist. Objective was
to get a business owner on the phone.

Live Transfer Representative
Sekure Payment Experts (Financial Services)-Montréal, QC
May 2024 to October 2024

Worked in fin tech environment, aquired merchant accounts statements, conducted outgoing calls to
businesses, offering appropriate services and follow ups.

Inside Sales Representative
Corporate Communications-Toronto, ON
January 2024 to February 2024

Booked appointments for outside sales teams. Managed outside reps agendas. Conducted warm
and cold calls, outgoing correspondence for accounts, generated leads via various channels such as
LinkdIn, BBB, Google, booked appointments over the phone, helped with
closing deals, conducted data entry.

Syrategic Customer Advisor
CPM-Bratislava
June 2023 to November 2023

Assisted Dyson Customers with various device issues, via various correspondence channels, updated
Sales Force CRM.

Customer Advisor
AT&T-Bratislava
May 2023 to October 2023

Assisted U- Verse TV, U-Verse Remote users with various device issues, dispatched technicians.

Account Manager
Fx-Київ-Київ
December 2017 to February 2022

Assisted customers in account activation, conducted fundamental and technical
analysis for the clients to predict market movements , compliance, verification, explained key
retracement tools.

Telemarketer
Signature Funding-Kiev, Ukraine
December 2019 to August 2020

Worked with existing data base of small to medium size businesses in the US, generated leads for
closures, requested paperwork (i.e. statements, etc) in order for the leads to be underwritten. Answered
queries, made up to 600 calls a day, reached KPI of minimum 8 submissions per month. Worked daily
with closures and underwriters in the US.

Manager / Assistant to the Director
Fiesta Tour-Kiev-Ukraine
November 2002 to August 2003

Introduced programs such as Work and Travel, Internships and non-profit Camp America, conducted
private school placement, legal paperwork, candidate screening.

Education

MBA in Entrepreneurship
European Business School Munich - Munich, DE
September 2010 to June 2011

BA in Economics
European University
September 2004 to June 2010

Skills
• Product Development
• Telemarketing
• CRM Software
• Salesforce
• Search Engine Optimization (SEO)
• E-Commerce
• Forecasting
• Cold Calling
• Account Management
• Negotiation
• Business Development
• Market Research
• B2B Sales
• English
• Management
• Outbound Sales
• Research
• Inside Sales
• Relationship Management
• Presentation Skills
• Marketing
• Sales Management
• Digital Marketing
• Ukrainian
• Computer Networking
• Russian
• Analytics
• Strategic Planning
• Upselling
• Customer Relationship Management