Olena

Olena Andriukhanova [открыть контакты](см. выше в блоке «контактная информация»)

Ukraine [открыть контакты](см. выше в блоке «контактная информация»)

HIGHLIGHTS OF SKILLS

• Results-oriented, self-motivated professional with experience in fast-paced office
environments
• Strong communication, problem-solving, and time management skills
• Proficient in MS Office, Adobe, and social media applications
• Accurate typing (40+ WPM) in English, Ukrainian, and Russian
• Detail-oriented with strong data entry, accounting support, and record-keeping skills
• Client-focused with a professional, diplomatic approach and strong sales abilities

WORK EXPERIENCE
CUSTOMER SUPPORT SPECIALIST 2025/09 - ongoing
Allied Health Group, USA, Remote
▪ Managed inbound calls for state health insurance patients
▪ Scheduled mandatory healthcare appointments and updated records
▪ Provided accurate, confidential, and empathetic customer support

MOVING COORDINATOR 2023/08-2024/10
MoveOne, Ukraine, Remote
▪ Coordinated end-to-end residential and commercial moving operations
▪ Managed client communication, scheduling, estimates, and documentation
▪ Liaised with crews and vendors to ensure on-time, issue-free moves

CONFIDENTIAL FILE COORDINATOR 2022/09-2022/11
Kwantlen Polytechnic University, Canada, In-person
▪ Maintained and organized confidential HR files in a university environment, ensuring accuracy
and privacy compliance
▪ Supported HR operations through secure record management and controlled access to sensitive
information

FREELANCE TRANSLATOR 2021-2022
Azbuka Translation Agency, Ukraine, Remote
▪ Translated content between Russian, English, and Ukrainian with accuracy and cultural
sensitivity
▪ Managed projects, ensured quality, and met client deadlines consistently

SALES AND CUSTOMER SERVICE MANAGER 2020/07 – 2021/03
Azbuka Translation Agency, Ukraine, In-person
▪ Responded to client inquiries, provided service quotations, and prepared contracts
▪ Coordinated departmental operations and distributed tasks among a team of 15 to ensure
excellent customer experiences
▪ Reviewed, processed, and delivered documents accurately and on time

JUNIOR MARKETING SPECIALIST 2019/01-2019/06
Vytautas Magnus University, Lithuania, In-person
▪ Developed marketing materials, including brochures and posters, to promote university events
▪ Managed and updated the university website to enhance online presence and engagement
▪ Designed and executed social media campaigns to attract and inform prospective international
students
EDUCATION

MASTER’S DEGREE IN MARKETING AND INTERNATIONAL COMMERCE 2021
Vytautas Magnus University, Lithuania

CERTIFICATE OF A COMPLETED SEMESTER IN BUSINESS ADMINISTRATION 2019
University of Regina, Regina, SK, Canada

BACHELOR’S DEGREE IN TRANSLATIONS 2017
Kyiv National Linguistics University, Kyiv, Ukraine