Сервис поиска работы №1 в Украине
- Файл
Анастасія
Support manager
Город проживания:
Харьков
Готов работать:
Удаленно, Харьков
Контактная информация
Соискатель указал телефон .
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Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/16962769/
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Anastasiia Soloviova
[открыть контакты ](см. выше в блоке «контактная информация») [открыть контакты ](см. выше в блоке «контактная информация») Kyiv/Kharkiv
Professional Experience
Freelance WEB/UX/UI Designer 10/2020 – 06/2024
Self-Employed Remote
- Designed and developed responsive websites, interfaces, and digital assets
for diverse clients.
- Created intuitive user experiences (UX) and visually appealing user
interfaces (UI).
- Produced graphics, branding materials, and visual content for online and
print media.
- Collaborated with clients to understand requirements and deliver tailored
design solutions.
Customer Support & UX/UI Designer 04/2018 – 09/2022
VenueScanner Gdańsk, Poland
- Supported customers with bookings, payments, and cancelations via email,
phone, and chat.
- Solved customer issues quickly and provided product information and
recommendations to customers.
- Kept clear records of customer interactions and transactions.
- Shared feedback on user experience and helped improve the platformʼs
design and usability through user testing feedback.
- Stayed updated on products and company updates to provide accurate
information.
Education
University of Information Technology and Management in Rzeszow 09/2014 – 09/2016
Journalism and Graphic Design Rzeszow
Languages
Ukrainian — Native/Bilingual English — Fluent
Polish — Fluent Spanish — Basic
Skills
Prior Customer Service experience
Phone/email communication skills
Ability to handle high volume customer interactions
Problem-solving and decision-making abilities.
Effective time management skills
Ability to multitask and prioritize tasks
Detail-oriented and accurate data entry
xperience with CRM and ticketing systems
Flexible availability including weekends and holidays
Volunteering
Ukraїner 08/2023 – 09/2024
Translator Remote
Translating articles, videos, and other types of content from English and
Ukrainian into Polish for the website and social media.
Interests
Volunteering / Community Reading Exploring different cultures
Involvement through travel
Learning new languages
Learning about Cultures
[
Professional Experience
Freelance WEB/UX/UI Designer 10/2020 – 06/2024
Self-Employed Remote
- Designed and developed responsive websites, interfaces, and digital assets
for diverse clients.
- Created intuitive user experiences (UX) and visually appealing user
interfaces (UI).
- Produced graphics, branding materials, and visual content for online and
print media.
- Collaborated with clients to understand requirements and deliver tailored
design solutions.
Customer Support & UX/UI Designer 04/2018 – 09/2022
VenueScanner Gdańsk, Poland
- Supported customers with bookings, payments, and cancelations via email,
phone, and chat.
- Solved customer issues quickly and provided product information and
recommendations to customers.
- Kept clear records of customer interactions and transactions.
- Shared feedback on user experience and helped improve the platformʼs
design and usability through user testing feedback.
- Stayed updated on products and company updates to provide accurate
information.
Education
University of Information Technology and Management in Rzeszow 09/2014 – 09/2016
Journalism and Graphic Design Rzeszow
Languages
Ukrainian — Native/Bilingual English — Fluent
Polish — Fluent Spanish — Basic
Skills
Prior Customer Service experience
Phone/email communication skills
Ability to handle high volume customer interactions
Problem-solving and decision-making abilities.
Effective time management skills
Ability to multitask and prioritize tasks
Detail-oriented and accurate data entry
xperience with CRM and ticketing systems
Flexible availability including weekends and holidays
Volunteering
Ukraїner 08/2023 – 09/2024
Translator Remote
Translating articles, videos, and other types of content from English and
Ukrainian into Polish for the website and social media.
Interests
Volunteering / Community Reading Exploring different cultures
Involvement through travel
Learning new languages
Learning about Cultures
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Сравните свои требования и зарплату с вакансиями других компаний:
Резюме кандидата размещено по адресу: https://www.work.ua/resumes/16962769/