Fedir

Fedir Alatorskykh, Customer Support Representative
Vienna, Austria, [открыть контакты](см. выше в блоке «контактная информация»), [открыть контакты](см. выше в блоке «контактная информация»)

Date of birth 28.10.2005 Nationality Ukrainian

PROFILE As a Customer Support Representative with a background in teaching and delivery services, I excel
in communication and adaptability. My experience includes working as a delivery person at Foodora,
where I ensured customer satisfaction through prompt and accurate service, and as an English teacher
at JustSchool, where I developed engaging lesson plans to enhance language skills. I have successfully
navigated cultural transitions, such as moving from the Netherlands to Austria, which has honed my
resilience and determination. I am passionate about leveraging my interpersonal skills to foster positive
client interactions and enhance service delivery, aiming to build a rewarding career in customer support.

E M P L O Y M E N T H I S TO RY

Nov 2024 — Sept 2025 Delivery Person, Foodora
Served as a delivery specialist, ensuring timely and accurate food order deliveries while maintaining
high customer satisfaction. Utilized strong communication skills to coordinate with dispatch and enhance
delivery efficiency.
• Managed multiple deliveries efficiently, boosting customer satisfaction with timely service.
• Optimized delivery routes through effective communication with dispatch teams.
• Maintained accuracy in order handling, contributing to positive customer experiences.

Jul 2024 — Nov 2024 English Teacher, JustSchool
As an English teacher, I delivered tailored language instruction to enhance communication skills, focusing
on interactive techniques to boost student engagement and language comprehension.
• Developed customized lesson plans for diverse proficiency levels, promoting effective language
learning.
• Emphasized interactive learning to improve students' communication abilities.
• Fostered an engaging classroom environment to enhance educational outcomes.

E D U C AT I O N

Oct 2024 — Jun 2027 Bachelor, WU (Vienna University of Economics and Business)

SKILLS Customer Support Beginner Problem Solving Expert

Communication Expert Stress Management Expert

Adaptability Expert Attention to Detail Expert

Service Efficiency Expert Responsibility Expert

Interactive Learning Techniques Expert Client Interaction Skillful