Ikenna

IKENNA UCHENNA
Telegram: @AIKAYYY | Viber/ WhatsApp: [открыть контакты](см. выше в блоке «контактная информация»)
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PROFESSIONAL SUMMARY

Dedicated Sales/customer service professional with proven expertise in communication, problem-solving, and client
support. Fluent in English. Skilled in multitasking and leveraging Microsoft Office and CRM systems to streamline
processes, improve efficiency, and enhance customer satisfaction. Recognized for delivering responsive, high-quality
service with professionalism and discretion. Passionate about using technology to drive digital transformation while
maintaining strong human connections in every customer interaction.

EDUCATION
University of Benin, Benin City July 2017
Bachelor of Laws, LL.B

KROK University, Kyiv May 2021

Masters in Business Administration

PROFESSIONAL HISTORY
Brighterly, Remote November 2025 - Jan 2026
Sales Closer
Closed qualified U.S based customers on a B2C offer
Collaborated with team leads/management to improve closing rates and sales processes
Consistently followed structured sales scripts while adapting to customer responses in real time
Lead prospects through the full sales cycle: qualification, needs analysis, objection handling, and closing
Maintain accurate customer records, call notes, and deal stages in Zoho CRM.

Website Bros Digital Agency, Remote
July 2024 - October 2025
Sales/Customer Service Specialist
Collaborated with a team of six staff members to ensure that prospects were swiftly attended to and also assisted
with onboarding new clients.
Managed multiple simultaneous conversations, displayed strong problem solving and multitasking ability.
Responded to customer inquiries via phone, email and life Chat regarding on going projects and available products
Pitched offers via zoom and handled multiple objections that enabled clients make better informed decisions.

Beniot Delivery Service, Abuja
April 2022 - June 2024
Commercial Officer
Manage and facilitate meetings that focus on increasing members' awareness of careers and topics within the IT
business industry
Delivered high-quality, empathetic support to customers via live chat, consistently exceeding satisfaction and
resolution benchmarks.
Maintained detailed records of customer interactions within the company's system for accurate tracking and
follow-up.
Processes customers requests such as refunds, replacements, returns and special delivery instruction.
Coordinated with drivers and warehouse staff to confirm package location and reschedule deliveries.

CORE COMPETENCIES
Fluent in English, Active Listening, Problem Solving, Objection Handling, Communication,
Microsoft Office, Google Workspace, Data Entry and Documentation, CRM Management (Zoho CRM)
Attention to detail, Responsive and reliable, Relationship building