Юлія

Yuliia Kravets

Sales & Support Manager

Email: [открыть контакты](см. выше в блоке «контактная информация») |

Phone: [открыть контакты](см. выше в блоке «контактная информация»)
http://[открыть контакты](см. выше в блоке «контактная информация»)

Professional Summary
Results-driven Sales and Support Manager with over 6 years of experience delivering high-
quality customer service and driving sales growth. Progressed from Junior Support
Representative to Senior Shift Administrator, managing complex cases, coordinating teams,
and guiding clients through the full sales cycle until successful order completion. Highly
skilled in communication across phone (hot and cold calls), chat, and email, with a strong
ability to build trust, resolve issues, and convert leads into loyal customers.

Professional Experience
Senior Support / Sales Manager — Wow 24/7 (2020–2026)

- Managed inbound and outbound sales calls, live chats, and email communications
- Handled complex customer cases, escalations, and account management
- Guided clients through product selection, pricing, and order completion
- Trained and supervised junior team members as Shift Administrator
- Maintained accurate records in CRM and ensured high service quality

English Teacher — Private School, Lviv (2018–2020)

- Taught English language and communication skills
- Prepared lesson plans and learning materials
- Developed students’ speaking and writing abilities

Education
Lviv National University (LNU) — English Philology and Literature (2015–2019)

Ostroh Academy — English and Translation Studies (2019–2021)

Skills
CRM Systems, Freshdesk, Account Management, Sales & Negotiation, Multitasking, Excel,
Customer Support, Lead Generation, Problem Solving