Катерина

KATE ZOLOCHEVSKA
SALES REPRESENTATIVE | US MARKET SPECIALIST
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SUMMARY

High-energy sales professional with 3+ years of experience converting high-intent leads into confirmed
sales through expert consultation and persistent follow-up. Native-level English fluency with proven
ability to navigate American business culture, handle objections, and close deals under pressure.
Achieved 95%+ client satisfaction rate across 500+ sales interactions through consultative selling
approach and meticulous attention to detail. Expert in CRM management, systematic follow-up
processes, and maintaining data integrity. Proven track record of speed-to-lead response, generating
repeat business through relationship building, and maximizing conversion rates through strategic
questioning and trust-building.

PROVEN SALES PERFORMANCE METRICS:

✓ 95%+ Client Satisfaction Rate across 500+ customer interactions

✓ Rapid Response Time: Consistently contacted new leads within minutes, understanding
speed is critical to conversion
✓ Follow-Up Mastery: Generated significant revenue through systematic 5+ touchpoint follow-
up process
✓ 100% CRM Compliance: Maintained perfect data integrity and documentation across all client
interactions
✓ Consultative Approach: Built trust quickly, uncovered hidden needs, and positioned solutions
effectively

PROFESSIONAL EXPERIENCE

Sales Consultant & Business Development Specialist Jan 2022 - Present

Freelance, Remote (US Market Focus)

Converted high-intent leads into confirmed sales through expert consultation, strategic questioning, and
persistent follow-up, achieving 95%+ satisfaction rate across 500+ customer interactions
 Mastered speed-to-lead response: contacted 100% of new inquiries within minutes during business hours,
understanding that speed is the #1 factor in closing sales
Generated substantial revenue through systematic follow-up process with minimum 5 touchpoints per
lead, proving that "the fortune is in the follow-up"
Demonstrated consultative selling expertise by asking strategic questions to uncover hidden needs,
positioning additional services, and maximizing average deal value
Handled objections naturally and confidently, steering customers toward purchase decisions without over-
discounting or compromising margins
Maintained meticulous attention to detail in all estimates and documentation, ensuring accuracy between
quotes and final deliverables to maximize customer satisfaction
Managed CRM with 100% compliance, ensuring perfect documentation of all deal details, follow-up
activities, and customer information for seamless handoff to operations teams
Built trust quickly over phone and email with stressed customers through empathy, clear communication,
and genuine problem-solving approach

Customer Success Manager (B2B SaaS) Jan 2022 - Present

Stripe, Remote

Navigated high-pressure sales situations with American clients, demonstrating native-level fluency in
handling complex negotiations, American idioms, and diverse accents
Consistently "asked for the sale" and closed deals by understanding customer pain points and positioning
solutions that addressed their specific needs
Thrived in fast-paced environment with sense of urgency, understanding that timing is everything in
competitive sales situations
Maintained tech-savvy approach to sales, mastering CRM systems and using technology to streamline
sales process and improve efficiency
Demonstrated grit and persistence by following up systematically with prospects, never giving up after the
first "no" or ignored email

Sales & Content Specialist Jan 2022 - Present

Multiple Clients, Remote

Built freelance business from zero through cold outreach and relationship building, proving entrepreneurial
sales ability and self-motivation
Developed persuasive sales messaging and value propositions that resonated with American market
audiences
Managed full sales cycle independently: prospecting, qualifying, presenting, handling objections, closing,
and follow-up
Demonstrated attention to detail critical for logistics-based sales: precise information gathering, accurate
quoting, and meticulous documentation
CORE SALES COMPETENCIES

Professional Qualities Behavioral Traits Sales Process

Native-Level English Fluency Persistence (Grit) Speed to Lead (Rapid Response)
Closing Skills & Objection Sense of Urgency Systematic Follow-Up
Handling Attention to Detail Lead Qualification
Consultative Selling Empathy & Trust-Building Negotiation & Closing
CRM Management (Expert) High Energy & Enthusiasm Upselling & Cross-Selling
Tech-Savvy (Quick Learner) Stress Management Data Integrity & Documentation
Estimate Accuracy & Detail

WHY I'M YOUR IDEAL SALES REPRESENTATIVE

Conversion Rate Excellence: Proven track record of maintaining high conversion rates through
consultative approach, rapid response, and systematic follow-up

Speed is Everything: I understand that "moving is a race to the first phone call" and have proven ability to
respond to leads within minutes

Follow-Up Master: I don't give up after first "no"—I systematically work leads through 5+ touchpoints,
knowing that persistence generates revenue

Estimate Accuracy: Meticulous attention to detail ensures quotes match final deliverables, minimizing
claims and maximizing customer satisfaction

CRM Perfectionist: 100% compliance with documentation protocols—I understand that operations teams
depend on accurate information

Native English Fluency: C1 level with ability to navigate American idioms, handle diverse accents, and
build rapport quickly with US customers

High-Pressure Performer: Thrive in fast-paced sales environment with sense of urgency and competitive
drive

Consultative Seller: Ask strategic questions to uncover hidden needs (packing, insurance, specialty items)
and maximize deal value without being pushy

Empathetic Closer: Build trust quickly with stressed customers by demonstrating genuine care while
confidently guiding them to booking decision
Tech-Ready: Professional home office setup with high-speed internet, professional-grade headset, and
power redundancy (backup solutions in place)

EDUCATION

Bachelor's in Business Management
Szczecin University
• Foundation in business strategy, sales processes, and customer psychology
Bachelor's in Accounting and Taxation
Kharkiv Polytechnic University
• Strong analytical skills for accurate quoting, pricing strategy, and margin optimization

ADDITIONAL INFORMATION

Language Skills: English (C1 - Native-Level Fluency), German (C1), Ukrainian (Native), Russian (Native)

Technical Setup: High-speed internet, professional-grade headset, backup power solution (UPS +
redundancy plan)

Remote Work Experience: 3+ years successfully working remotely with US-based clients and companies

CRM Platforms: Expert in multiple CRM systems, quick to learn proprietary platforms

Work Style: High-energy, persistent, detail-oriented, empathetic, competitive, and driven by performance
metrics

Expected Performance: Ready to achieve 50%+ conversion rate, 100% speed-to-lead compliance, 15%+
follow-up sales, 90%+ estimate accuracy, and 100% CRM data integrity