Юрій

YURII KUPCHYNSKYI
Tech Support Specialist

CONTACTS SUMMARY
Tech Support Specialist with a solid background as a
[открыть контакты](см. выше в блоке «контактная информация»)
Frontend Developer. Strong understanding of the software
[открыть контакты](см. выше в блоке «контактная информация») development cycle and problem-solving skills, applied to
delivering effective technical support. Confident English (B2)
Prestatyn, UK for smooth communication in international teams.
Experienced with Jira and Agile/Scrum, focused on clear
Linkedin
guidance and continuous learning.
Yurii Kupchynskyi
EXPERIENCE
@yurii_kupchynskyi

Client Support Specialist - Qnovix | Oct 2025 – Jan 2026
SKILLS Optimized CRM configurations to ensure accurate data
flow and improve the tracking of client interactions.
Typescript, JavaScript Streamlined communication processes, reducing the
average ticket resolution time by 15% during high-load
React, Next.Js, Node.Js
periods.
HTML5, CSS3, Sass(SCSS), BEM Resolved complex technical inquiries by acting as a
liaison between clients and internal teams to accelerate
Tailwind, Styled Components
request handling.
Git, Vite, ESlint, Prettier, Figma

REST API, SQL, Firebase
PORTFOLIO
SDLC, Waterfall, Agile concepts

(Scrum, Kanban)
Novella(team project) - GitHub DEMO
Tech stack: Next.js, TypeScript, React Query, TailwindCSS,
LANGUAGE ShadcnUI, Prisma, Supabase.
Created a high-impact homepage that strengthened first
Ukraine - naitive impressions and positioned it as a key marketing asset.
Boosted user engagement by integrating an inspiring Random
Quote feature, fostering emotional connection from the first
English - B2 interaction.
Increased conversion potential with responsive carousels that
effectively highlighted new releases and promotions.
Applied Git Flow and Atomic Design principles, ensuring structured
teamwork, scalable components, and a maintainable codebase.
 Phone catalog - GitHub DEMO
Tech stack: HTML5, CCS3, SASS.

Delivered a fully responsive landing page with SCSS, animations,
and an adaptive grid.

EDUCATION

Bachelor of Computer Software Engineering
Lviv Polytechnic National University
2020 - 2025

HOBBIES / INTERESTS
Table tennis , traveling and exploring new cultures.