Наталія

NATALIIA POLOTNIANKO
Address: Ternopil, Ukraine
Phone: [открыть контакты](см. выше в блоке «контактная информация»)
Email: [открыть контакты](см. выше в блоке «контактная информация»)
Website: [открыть контакты](см. выше в блоке «контактная информация»)
SKILLS

Cold Outreach Sourcing Attention to details Copywriting
Customer Psychology Competency-Based Interviewing Stress resistance Proofreading
Personalization Interpersonal Skills Result-oriented Professional communication
SUMMARY
Results-oriented professional with a strong academic background in Psychology (Specialty 053) and a proven track record in
interpersonal communication through English language education. While transitioning into the Recruitment and Lead Generation
sector, I bring a unique combination of behavioral analysis skills and advanced linguistic proficiency that allows for high-level
candidate sourcing and client engagement. Throughout my tenure in online education, I have mastered the art of needs
assessment, behavioral interviewing, and relationship management. My psychological training enables me to look beyond surface-
level data to evaluate soft skills and cultural fit accurately. I am highly proficient in navigating digital ecosystems, managing high
volumes of client data, and maintaining professional ethics in every interaction.

WORK EXPERIENCE
English tutor, NoLimits English studio Apr 2025 - Present
Assessment & Interviewing: Conducted proficiency screenings and motivation interviews for students (A2–B1), defining
goals and personalized development paths.
Relationship Management: Managed a diverse client portfolio, maintaining high retention rates through effective
communication and conflict resolution.
Sales & Lead Nurturing: Guided potential clients through the onboarding process, converting initial interest into long-term
cooperation.
Reporting & Analytics: Leveraged Google Sheets for meticulous tracking of student development, ensuring all data was
structured and easily accessible for progress evaluation.
Communication: Leveraged psychological insights to overcome communication barriers and deliver persuasive, goal-
oriented dialogue in English.

EDUCATION
Ternopil Regional Trade Union School of Arts (now
Sep 2016 - May 2022
Solomiya Krushelnytska Art College)
Ternopil Specialized School No. 5 of I-III levels with Sep 2013 - May 2024
in-depth study of foreign languages
I showed a keen interest in the humanities, participated in the English language Olympiad every
year
and won prizes each time, as well as receiving the highest marks in this
subject. I took an active part in school events and was interested in the work of the school
psychologist.
Bachelor of Psychology Sep 2024 - Present
West Ukrainian National University
My psychology education has shaped my analytical approach to working with people. I am able to identify hidden needs, understand
motivation, and build communication strategies based on psychological patterns. This experience helps me to be effective in both
finding and attracting clients and selecting talent, ensuring an individual approach and high interest on the part of each party.

Genius Space
Nov 2024 - Dec 2024
Професія HR - Manager UA
ADDITIONAL

Languages Mediator Volunteer
English: Advanced (C1) with focus on Ternopil Specialized School I- Dzyga’s Paw, NAFO Art project
clear business communication; III Levels I help the army by collaborating with the Dzyga Paw
Ukrainian: Native; high level of No. 5 with in-depth study of Charitable Foundation.
business communication skills and foreign languages, I paint characters from the NAFO Twitter community on
ability to create persuasive texts to psychologist's office. Studied canvas for foreigners in exchange for donations.
build trust the nature of human conflicts I am a member of the Dzyga Paw Charitable
and helped to resolve them. Foundation.