Контактная информация

Соискатель указал телефон .

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/17062975/

Опыт работы

Customer support representative

с 07.2025 по наст. время (9 месяцев)
Megaafs, iGaiming, Дистанційно (IT)

Provide comprehensive support to users regarding account management, game functionality, and bonus mechanics.

Resolve financial inquiries related to deposits and withdrawals, collaborating with the finance team to troubleshoot payment delays.

Assist with KYC (Know Your Customer) verification procedures

Handle complex disputes and technical issues via chat and ticket systems, maintaining high response speed and quality.

Customer support representative

с 02.2018 по 12.2024 (6 лет 11 месяцев)
EXMO, Київ (Фінанси, банки, страхування)

Provided comprehensive support to current and potential clients via chat and ticket systems (Zendesk), resolving complex issues related to transactions, verification, and platform functionality.

Acted as a bridge between customers and the technical team: conducted initial analysis of bug reports, reproduced errors, and created detailed technical tasks for developers.

Ensured high service quality by monitoring personal and team metrics (CSAT, response time) and adhering to internal communication guidelines.

Developed and updated the internal and external Knowledge Base, creating training materials to reduce ticket volume and assist new team members.

Analyzed user feedback to identify product flaws and submitted improvement suggestions to the Product team.

Образование

National Aviation University

Aviation Psychology, Київ
Высшее, с 2014 по 2015 (1 год)

Знания и навыки

• Tools: Zendesk
• CRM systems
• MS Office. Experti
• helpdesk
• Livechat
• Notion

Знание языков

Английский — средний