Павло

PAVLO HAVRYLIUK
SENIOR CUSTOMER SUPPORT & BILLING SPECIALIST
[открыть контакты](см. выше в блоке «контактная информация») | [открыть контакты](см. выше в блоке «контактная информация») | LinkedIn | Personal Site | Ivano-Frankivsk, Ukraine

SUMMARY

Detail-oriented and reliable Specialist with 1 year of experience managing invoicing, payment processing, and financial
documentation. Skilled in handling billing inquiries, validating data accuracy, and resolving discrepancies using internal
tools and Zendesk, Solidgate, Excel, and Google Sheets. Maintained organized records, prepared billing reports, and
collaborated with finance teams to ensure smooth account reconciliation. Processed over 15,000 client requests with
consistently strong Quality Control results (90–100%). Technical background in Applied Mechanics & Robotics with
exposure to C++/Python/HTML/TypeScript programming, CAD design (SolidWorks, Fusion 360,FreeCAD), and 3D
software (Blender, Cinema 4D, 3ds MAX) + Certification from Google/Coursera.

SKILLS

Customer Support & Billing: Billing & Invoicing • Financial Documentation • Customer Support • CRM • Zendesk • Stripe
/ Solidgate / SaaS Billing Systems • Process Optimization
Productivity & Collaboration Tools: Microsoft Excel • Google Sheets • MS Office Suite • Slack • AnyDesk • Terminal /
CLI • Cursor • BOLT • v0
Technical Tools & Automation: Python (basic) • C++ (basic) • API Integrations • Automation Tools (Zapier / Make –
basic) • PowerShell / Bash (support automation)
Digital & Design Tools: Blender • Cinema4D • Unreal Engine 5 • SolidWorks • Fusion 360 • FreeCAD • DaVinci Resolve
• 3D Modeling & Visualization • MVP Prototyping • Motion Graphics & Video Editing ( • DaVinci Resolve • RIVE )
General Understanding: • Big Data • CI/CD (GitLab) • Advanced Animation & VFX (Nuke, Houdini) • Advanced UX
Research / A/B Testing • Security Frameworks

LANGUAGES

•​English (Upper-Intermediate - B2) • Ukrainian (Native - C2)

EXPERIENCE

Simply Contact​ January 2025 – Present
Billing Specialist

Responsibilities:
●​ Prepared and issued invoices for clients in accordance with contracts and internal standards.
●​ Validated billing data and ensured accuracy of payment details before processing.
●​ Monitored accounts receivable, tracked overdue balances, and sent reminders to clients.
●​ Processed payments and updated client account records in billing systems.
●​ Handled customer inquiries related to billing, providing clear and timely resolutions.
●​ Collaborated with finance and support teams to reconcile discrepancies and maintain accurate financial
documentation.

Achievements:
●​ Processed over 15,000 client requests, maintaining a consistently high 90–100% Quality Control rate.
●​ Expanded responsibilities beyond billing by proactively supporting Tier Specialist tasks, including handling
technical issues.

EDUCATION

Ivano-Frankivsk National Technical University of Oil and Gas​ September 2022 – June 2026
Bachelor of Applied Mechanics and Robotics
Focus on 3D CAD, robotics, and engineering with exposure to mechatronics, IoT, and emerging technologies.