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ZUB EN KO
A RT EM
0 5 .0 5 .2 0 0 5

About Me
I’m a proactive client support specialist with
Experience
experience in microfinance, handling complex CUSTOMER SERVICE REPRESENTATIVER
cases and working efficiently under high Provided full-cycle client support via phone,
workload. I quickly learn products, solve client chat, and email
issues, and thrive in multitasking environments. Worked with primary, secondary, and VIP
Passionate about crypto and Web3, I stay up-to- clients, ensuring smooth communication and
date with trends to provide better guidance and timely issue resolution
support. Managed requests related to payments,
limits, account updates, and verification
Skill Handled complex cases that required deep
Fast learner with strong adaptability to fintech, understanding of internal processes and
credit products, and new tools non-standard solutions

Confident communication with primary, Maintained accuracy in CRM records, worked
with large client databases, and ensured the
returning, and VIP clients
correct flow of cases
Experience managing complex cases and
Operated confidently in a high-volume
resolving issues without escalation
environment, combining customer support
Solid understanding of credit products, limits,
with basic product advisory
payments, promos, and user eligibility
Proficient in CRM systems, data accuracy, and
working with large customer databases
High multitasking performance in high-load
environments (calls + chats + CRM)
CONTAC8T7-25
)912-
Strong analytical thinking and structured + 3 8 (0 9 5
il.com
artem060@gma
problem-solving zubenko

Ability to provide clear onboarding, guidance, m
@ a r_ t_ 3
and product explanations