Катерина

KATERYNA IELIZAROVA
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08950, Barcelona Spain

EDUCATION

EU Business School - Barcelona, Spain
Bachelor of Arts: Tourism And Leisure Management Expected in 06/2026

PROFESSIONAL SUMMARY

Final-year Hospitality Management student with practical experience in the Food
and Beverage sector through an internship at Marriott and a waitress position at a
beach club in Barcelona. Demonstrated ability to deliver exceptional customer
service in dynamic and multicultural environments. Highly organized and adaptable,
with proven experience in event coordination and project management, including
the organization of university events and a consulting project for the Grand Hyatt.
Strong problem-solving skills and the ability to perform effectively under pressure.

SKILLS

• Customer Orientation
• Problem-Solving
• Team-oriented
• Communication Skills
• Adaptability
• Responsibility and Initiative
• Organizational Skills
• Time Management

EXPERIENCE

Personal Assistant | Vernal - Remote

2023–2025

• Organized executive travel, including booking flights, hotels, transfers, preparing
documents, and managing check-ins.
• Coordinated support staff (cleaning, security, technical services), ensuring smooth
operations and maintaining order without constant executive oversight.
• Took full ownership of specific processes.
Food and Beverage Trainee | Renaissance Marriott Hotel - Barcelona, Spain

01/2025 - 07/2025

• Oversaw daily operations of the hotel service department, coordinating room
service, cleaning, and maintenance tasks.
• Administered room service orders accurately and efficiently, meeting guests'
dining preferences.
• Recognised by the management for excellent work.
• Participated in training new staff, sharing knowledge, and best practices.
• Rotated across Rumbo Bar & Eatery, Goja Rooftop, Cru Breakfast Buffet, special
banquets, and events.
• Ensured that Marriott standards and regulations are met and followed.

Waitress | Purobeach, Hilton - Barcelona, Spain

06/2024 - 08/2024

• Maximised customer engagement and satisfaction by delivering excellent
customer service.
• Picked up additional tasks to aid team success.
• Spoke to customers in multiple languages to resolve problems and answer
questions.
• Managed complaints with calm, clear communication and problem-solving.

Waitress | Nikos Greek Bistro - Odessa, Ukraine

06/2021 - 08/2021

• Retained knowledge of current menu selections for accurate, reliable customer
guidance.
• Anticipated and addressed guests' service needs.
• Performed additional tasks to keep dining room running smoothly.

Restaurant Hostess | Monica Pinza Pasta Bar - Odessa, Ukraine

06/2020 - 08/2020

• Seated guests in appropriate sections, rotating sections to avoid overwhelming
servers.
• Engaged proactively with guests to confirm satisfaction with service, food and
drinks.
• Managed waiting list and communicated information to guests about availability of
tables, providing exceptional customer service.

LANGUAGES
English - Advanced (C1)

Ukrainian - Bilingual or Proficient (C2)

Spanish - Intermediate (B1)

Russian - Bilingual or Proficient (C2)

German - Elementary (A2)