Philip

Philip Peters
Customer Service Representative

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CAREER OBJECTIVE

Results-driven professional with a background in customer support and management.
Frequently praised for being proactive and reliable, I drive teams to achieve goals and deliver exceptional
customer service. Skilled in tools like Slack, Jobber, Asana, Zoho, and CRMs like Kommo, BlindMatrix, and
HubSpot - always keen to pick up new ones and expand my skill set.

EXPERIENCE

REMOTE CUSTOMER SUPPORT MANAGER
Sienna Shutters, Reading, UK - ( February – December 2025)

• Professionally handled customer interactions via email, phone and chats about blinds and shutters products.
• Advised customers on suitable blinds and shutters, matching their needs with product features.
• Coordinated site visits by booking appointments for surveyors and installers.
• Addressed and resolved issues related to orders, delivery, and installation services
• Worked with the team to resolve complex customer issues, sharing info and aligning solutions.
• Kept customer info up-to-date in CRM systems, logging interactions and updates.

REMOTE CUSTOMER SUPPORT REPRESENTATIVE
P4P Company, NY, USA – ( January – November 2024)

• Provided exceptional customer support via live tickets, chats, and email, ensuring timely and accurate
responses to player inquiries and issues.
• Maintained accurate and detailed records of customer interactions, complaints, and relevant information
using the company’s CRM system.
• Collaborated effectively with team members to resolve complex customer issues and ensure a seamless
gaming experience.
• Managed high-volume support requests during night shifts and extended working hours, demonstrating
strong time management and dedication.
• Maintained a positive and professional attitude while troubleshooting and offering solutions, enhancing
customer satisfaction and retention.
• Used Slack to assign tasks, communicate with community managers, and facilitate real-time collaboration,
ensuring aligned team efforts.
REMOTE CUSTOMER SUPPORT SPECIALIST
Universal SKYVIP, Miami, FL, USA – ( February – December 2023)

• Responded promptly to customer inquiries via phone, email, WhatsApp, and live chat.
• Provided accurate information on fast-track, VIP lounge, immigration assistance, and escort services.
• Handled bookings, amendments, cancellations, and special service requests.
• Liaised with airport agents and operations teams to ensure seamless service delivery.
• Resolved customer complaints professionally and escalated issues when necessary.
• Maintained accurate customer records and service notes in the CRM system.

REMOTE CUSTOMER SERVICE REPRESENTATIVE
All Stars Pro Appliance Repair, IL, USA - ( October 2022 – December 2023)

• Professionally handled incoming calls, emails, and inquiries from potential customers interested in repair or
replacement services.
• Qualified leads by gathering essential information, including their repair needs, location and availability.
• Efficiently scheduled appointments for sales representatives and technicians based on lead availability and
company scheduling guidelines.
• Provided accurate product and service information to leads, addressing any questions or concerns they may
have.
• Maintained accurate and detailed records of customer interactions, appointments, and relevant information
using HouseCall Pro to schedule technicians.
• Conducted follow-up calls or emails to ensure that appointments are confirmed and rescheduled if necessary.

EDUCATION

BACHELOR OF SCIENCE (B.Sc.) IN MATHEMATICS AND ECONOMICS

University of Benin, 2018

ASSOCIATE IN ARTS (A.A.) IN FRENCH LANGUAGE

Institute Francaise, 2025

Native Conversational