Олександр

Aleksander Rybikov
Business Analyst
[открыть контакты](см. выше в блоке «контактная информация») | [открыть контакты](см. выше в блоке «контактная информация») | [открыть контакты](см. выше в блоке «контактная информация») | Porto

PROFILE
Business Analyst with 7+ years of experience in process mapping and cross-functional delivery.
I digitize and visualize business processes, build as-is and to-be flows, identify bottlenecks and manual
steps, and translate them into clear requirements for IT teams.
Strong in operational automation and execution systems using Notion, ClickUp, Jira, and Miro.

PROFESSIONAL EXPERIENCE
Delivery Manager 10/2025 – 01/2026 | remote
Concepta.pro⁠
Built a company-wide delivery model and SDLC map across 6 departments and reduced cross-
•

team handoff delays by 50%
Deployed a ClickUp-based execution system with Definition of Ready and Definition of Done and
•

improved release predictability to 85%
Implemented dashboards for schedule, risk, and KPI tracking and improved forecast accuracy to
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90%
Initiated automations via ClickUp and Zapier and reduced manual steps by 50%
•

Chief Operating Officer 11/2024 – 04/2025
Allbridge.io⁠
Structured requirements into user stories and acceptance criteria and reduced clarification cycles
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by 45%
Improved delivery tracking and stakeholder status visibility and reduced missed deadlines by 15%
•

Increased the speed of hiring by 250% and increased reliability of work performed in business
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development by 100%
Drove cross-functional alignment and ensured decisions were turned into executable plans
•

Business Analyst | Technical Project Manager 12/2019 – 11/2024
Deepdive tech⁠
Structured requirements into user stories and acceptance criteria and reduced clarification cycles
•

by 40%
Improved stakeholder visibility via structured reporting and reduced missed deadlines by 25%
•

Standardized handoffs and Definition of Done to keep delivery consistent across teams
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Maintained requirement traceability and alignment between stakeholders and delivery team
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throughout the lifecycle

Head of Tech Support 06/2018 – 06/2020 | Kyiv, Ukraine
Paytomat⁠
Improved SLA via routing and escalation rules and reduced overdue tickets by 30%
•

Built incident triage and post-incident follow-ups and reduced recurrence of incidents by 25%
•

Implemented support QA using templates, checklists, and case reviews
•
 Coordinated clients, support, and engineering on escalations, priorities, and requirement
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clarifications

Implementation Ingeneer 06/2004 – 06/2018
Asteros Ukraine & Watson Telecom⁠
Delivered 50+ IT infrastructure projects for financial and public clients, ensuring scope and timeline
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control
Maintained a 100% delivery success rate across complex integration projects
•

Obtained 50+ professional certificates (Avaya, Polycom) supporting deployment readiness and
•

troubleshooting
Led end-to-end deployments: requirements, configuration, integration, testing, documentation,
•

and client handover with vendors and stakeholders

SKILLS
BPM and process work — process digitization, as-is and to-be mapping, bottleneck analysis,
requirement traceability
Business analysis — requirements gathering, scope decomposition, user stories, acceptance
criteria, technical specifications
Delivery and methodology — Agile (Scrum | Kanban), SDLC, Waterfall. Cross-functional
coordination, stakeholder management, facilitation, risk and dependency management, UAT support
Tools — Miro, Jira, Confluence, Trello, Slack, Notion, ClickUp, Figma, Swagger, SQL, Postman, Google
docs, Zendesk, n8n, AI, REST API

EDUCATION
Communication Systems - Bachelor's degree 06/1994 – 07/1999 | Kyiv, Ukraine
with honors
Kyiv Military Institute of Control and
Communication

CERTIFICATES
IT Project Manager Professional Certificate | IBM (in progress)
OpenAPI: Beginner to Guru | Udemy | 2021⁠
Introduction to Watson AI | IBM | 2020⁠
Enterprise Design Thinking Practitioner | IBM | 2020⁠
Enterprise Design Thinking Co-Creator | IBM | 2020⁠

LANGUAGES
English — B2
Ukrainian — native
Russian — fluent