Олександра

OLEKSANDRA SERBUL
Business Analyst
+949-795-4938 [открыть контакты](см. выше в блоке «контактная информация») Chicago, IL | Open to Remote

ABOUT ME
Detail-oriented and analytical professional with a strong background in banking,
accounting, bookkeeping, and insurance operations. Experienced in working with data,
documentation, and stakeholders, with hands-on use of Excel and business tools.
Passionate about data-driven decision-making and continuous process improvement.

WORK EXPERIENCE
Freelance November 2025 - Current
Business Analyst
Joined the project during the Discovery phase and helped establish business analysis processes
from the ground up, creating project documentation from scratch and configuring Jira and
Confluence and writing structured user stories
Analyzed and documented the customer journey and led the integration of additional payment
method, improving transaction security, speeding up checkout, and enhancing user experience
Conducted risk and edge cases within the payment flow, preventing potential failures and
ensuring a stable checkout experience
Supported MVP delivery by clarifying requirements and establishing a clear action plan, enabling
the team work efficiently toward shared goals

Polish Roman Catholic Union Of America May 2025 - Current
Insurance Claim Adjuster
Analyze large volumes of claim-related data to assess accuracy and completeness
Analyzed existing workflows and business rules to identify improvement opportunities
Review documentation and identify discrepancies or missing information
Communicate with internal teams and external stakeholders regarding claim status and
requirements
Contribute to process consistency and data quality improvement

La Flor by ANIC Traiding June 2024-May 2025
Bookkeeper
Performed data cleanup and reconciliation for 300+ vendor accounts, significantly
improving data accuracy
Identified and corrected discrepancies between vendors, customers, invoices, and
payments
Reconciled outstanding balances and resolved historical inconsistencies in financial
data
Maintained and analyzed financial records using QuickBooks
Worked extensively with Excel to track, validate, and analyze financial data
Prepared financial summaries and reports to support business decision-making
 Law firm “NAKAZ” May 2021 - June 2024
Accountant
Managed financial documentation and accounting records
Analyzed financial data using Excel tables and reports
Ensured data accuracy and compliance with regulations
Collaborated with internal teams to resolve payment and documentation issues
Supported payroll calculations and reporting

OTP Bank September 2019 - May 2021
Credit Specialist
Analyzed client financial data for credit decision-making
Acted as a liaison between clients and internal departments
Worked directly with clients to collect and verify financial documentation
Maintained accurate records and reports
Followed strict banking procedures and compliance requirements

SKILLS
Requirements gathering & analysis
Business process modeling (As-Is / To-Be)
User stories & acceptance criteria
Business Requirements Documentation (BRD)
Data analysis & reconciliation
Process improvement & optimization
Stakeholder communication & collaboration
Analytical thinking & problem-solving
Attention to detail
Structured workflow management
Cross-functional teamwork & time management
Business analysis artefacts: BRD, user stories, use cases, epics, acceptance criteria.
Product: Roadmaps, process improvement, risk mitigation.
Discovery: Market research, user interviews, competitor analysis.
Delivery: Agile, Scrum, Kanban, sprint planning.
Tools: Excel, Diagrams.net (draw.io), Jira, Confluence, Google Workspace/MS Office, Notion,
Figma, Slack, CRM (Bitrix), ChatGPT

EDUCATION
College of Economics (Ukraine) 2017-2019
Specialist degree in Finance
Kharkiv State University of Trade (Ukraine) 2019-2021
Bachelor’s degree in Finance
Udemy September 2025
Certificate of completion Business Analysis Fundamentals - IIBA endorsed
Genius Space online school September 2025 - February 2026
Certificate of completion Business Analytic in IT

LANGUAGES
English - Fluent
Ukrainian - Native
Russian - Native
Polish - Basic