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Соискатель указал телефон .

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Опыт работы

Incident-CS manager, Customer Success Representetive, Fraud analyst

с 01.2017 по наст. время (9 лет 3 месяца)
Lionentry, Дистанційно (IT)

Provided high-quality support for French and English speaking customers, resolving complex inquiries via email and ticketing systems, as well as performing content moderation. Evaluated high-risk account activity and identified sophisticated scam patterns to mitigate platform risk and reduce financial loss. Identified potential bugs, created bug tickets, and reported them to the tech and product responsible departments in the role of an incident manager.

Client service representative

с 07.2011 по 03.2020 (8 лет 9 месяцев)
Austrian Airlines, Львів (Транспорт, логістика)

Consulting with customers via phone and email regarding bookings/rebooking, refunds and general services. Monitoring for fraudulent payments, and tracking lost baggage. Coordinating and communicating effectively with other responsible departments and demonstrating the ability to act decisively during force majeure and stressful situations.

Образование

ЛНУ ім. І. Франка

Французька та англійська мови і світова література, Львів
Высшее, с 2006 по 2011 (5 лет)

Знания и навыки

• Data management
• Jira
• Confluence
• Написання bug reports
• Task management
• Stripe
• Technical support for users
• Legal support of sales
• Empathic
• Slack
• Microsoft 365
• MS Excel
• MS Outlook
• Zendesk
• Payment processing
• Здатність до навчання
• Старанність
• Стресостійкість
• Емпатійність

Знание языков

• Французский — продвинутый
• Английский — средний
• Польский — начинающий