Оксана

Certificate in UI/UX Design, 2025 GoIT EDUCATION SKILLS Psychological Platform MindfulMood, RELEVANT PROJECTS SUMMARY · h
E-Commerce Project: Luxury Watch Store Concept,
WORK EXPERIEN!E
Ivano-Frankivsk, Ukraine · [открыть контакты](см. выше в блоке «контактная информация») · [открыть контакты](см. выше в блоке «контактная информация»)
· h
User Research: Analyzed needs of parents in stressful situations to understand their pain points (similar to troubleshooting customer issues).
Content Creation: Wrote clear and supportive in-app instructions (UX writing) to guide users through self-help tools.
Result: Created a logic flow that allows users to find help in under 3 clicks, reducing frustration.
· h
JUNIOR CONTENT CREATOR
OKSANA KRASILYCH
[открыть контакты](см. выше в блоке «контактная информация»)

Hard skills: Content Creation, Copywriting (UKR/ENG), Visuals for Social Media, Canva, Video Editing (Basic), Figma, ChatGPT & AI Tools.
Soft Skills: Attention to Detail, Empathy, Adaptability.
Languages: English - Intermediate · Ukrainian - Native
Bachelor's Degree in Accounting and Auditing, 2007  2010 Halychyna Academy, Institute of Management and Economics, Ivano-Frankivsk
https://lnk.ua/YdNY330e
https://t.me/OxanaKra https://www.behance.net/oksana-krasilych

Customer-focused professional with experience in sales and support. I know how to communicate politely, solve client issues, and create clear content. My background in psychology helps me understand user needs, and my design skills allow me to create attractive visuals. Skilled in video editing and AI tools to work faster.
https://lnk.ua/KVv8W1m4

Sales Consultant, Fas>n Clothing Store, Ivano-Frankivsk
05.2024 - 07.2025
Resolved customer inquiries and complaints with patience and empathy, ensuring a high satisfaction rate.
Managed product presentation and assisted customers in finding solutions suited to their needs.
Built long-term relationships with clients through personalized service and active listening.
Cashier, Alex-IF LLC, the official Volkswagen dealer in Ivano-Frankivsk
09.2009 - 01.2012
Processed financial transactions accurately and handled sensitive documentation.
Managed client records and ensured compliance with company reporting standards.
Communicated effectively with clients regarding payments and service details.
Visual Storytelling: Developed a premium visual style that highlights the exclusivity of the product, creating an atmosphere of trust and status for potential buyers.
Content Presentation: Structured product descriptions to emphasize emotional benefits and technical excellence, directly influencing the customer's decision-making process.