Ebube

ONYEOZILI EBY
Customer Success Representative

FCT-Abuja, Nigeria.

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CAREER OBJECTIVE

Proven ability to provide excellent customer service and project management skill, Posses strong problem
solving and trouble shooting skills and the ability to multitask in a fast-paced environment. Aiming to leverage
my abilities to successfully fill customer service role on your team. I am experienced in the use of Slack,
various systems like HubSpot, and Jobber. I am a versatile individual and I am always ready to learn new
things and hold various project management certificates.
EXPERIENCE

REMOTE CUSTOMER SUPPORT REPRESENTATIVE

STRONGHOLD MATERIALS, Charlotte.

• Professionally handled incoming calls, emails, and inquiries from potential customers interested in the
concrete services.
• Qualified leads by gathering essential information, including their measurements, location, and
availability.
• Provided accurate information about construction services, addressing any questions or concerns they
may have.
• Maintained accurate and detailed records of customer interactions, appointments, and relevant
information using our CRM software.
• Conducted follow-up calls or emails to ensure that appointments are confirmed and rescheduled if
necessary.
• Offered exceptional customer service by addressing customer inquiries, resolving issues, and ensuring
a positive customer experience.
• Efficiently worked towards achieving individual and team-based appointment setting targets and
performance goals.

REMOTE PROJECT MANAGER
CONSONANT TECHNOLOGIES, November 2019-Jan 2020
 • Updated and maintained database with accurate customer information and timely
• Remained open to feedback from supervisor and peers to build and improve skills set
• Developed strong customer relationships and loyalty through effective communication
• Generated reports on customer service metrics to inform management
• Created and maintained customer profiles in order to streamline customer service
• Followed up with customers regarding product functionality and overall satisfaction
• Met daily customer service quotas with a focus on quality
• Assisted with mentoring new employees during and after training
• Complied with corporate and regulatory policies regarding information confidentiality and privacy.

REMOTE CUSTOMER SUPPORT REPRESENTATIVE
Universal SkyVIP Services, February 2023-June 2023

• Received and processed order via email and calls
• Browsed airport location and explained to clients the policies of each airport requested.
• Created payment links for clients willing to book a VIP service.
• Answered complaints and handled cancellations and flight changes with regards to company policy.
CUSTOMER SERVICE REPRESENTATIVE Chicago, IL
Orthodontic Experts, J u l y 2 0 2 1 - January 2023

• Scheduled, rescheduled, cancelled patient appointments using the company's CRM system
• Efficiently managed a wide range of information about different patients and clinic's policy regarding
each case
• Handled the inbound and outbound phone lines
• High command of English to be able to sound like a native American or Canadian
• Addressed customers courteously using suitable methods and problem-solving skills
• Delivered personalized customer service relating to questions and promptly resolved basic problems on
customer accounts
• Maintained logs and documentation to detail key information regarding incoming and outgoing
calls
• Provided account information to customers and explained bill service policies and customer rights
• Investigated and researched issues to determine root causes and appropriate resolution methods
• Maintained knowledge of company products to provide helpful suggestions and data entry.

EDUCATION

BACHELOR OF ART IN EDUCATION

University of Abuja Nigeria, September 2014.
COMPLETED COURSEWORK TOWARDS PROBLEM RESOLUTION CUSTOMER SERVICE EXCELLENCE
SKILLS

Providing Feedback Customer Service Excellence Inbound Call Answering File Management Software

LANGUAGES

• English Native