Illia

ILLIA ILIUSHCHENKO
System Administrator | IT Support Specialist
Address: 3 Unit An Bonnan Bui Way, Blacklion, Co Cavan
Phone: [открыть контакты](см. выше в блоке «контактная информация») | Email: [открыть контакты](см. выше в блоке «контактная информация»)
LinkedIn: [открыть контакты](см. выше в блоке «контактная информация»)

PERSONAL PROFILE
A highly motivated and tech-savvy professional with a lifelong passion for IT systems. Extensive hands-on experience in Linux (Ubuntu) server management, network infrastructure, and secure OpenVPN implementation. Proven ability to resolve complex technical issues and provide high-quality support in both B2B and retail environments.
KEY TECHNICAL SKILLS
• Systems & Networking: Linux Ubuntu Server management, WiFi & Switch configuration, IP telephony (VoIP).
• Security: Advanced setup and maintenance of OpenVPN protocols for secure networking.
• Infrastructure: Network troubleshooting, cable crimping, and hardware maintenance.
• Software & Programming: Basic Python, Java, HTML/CSS, Git, and Microsoft Office.
• Languages: English (B2), Ukrainian (Native), Russian (C2).
PROFESSIONAL EXPERIENCE
Oct 2023 – Nov 2024 | Customer Support Specialist
My-tool.com.ua (Online Electronic Tool Retailer) * Providing expert technical support and advice on electronic tools and hardware.
• Managing the full cycle of customer inquiries, ensuring efficient problem resolution and satisfaction.
• Troubleshooting order-related issues and collaborating with internal teams to optimize service.
Jan 2022 – Oct 2023 | System Administrator
Business Center "Civilization" * Linux Administration: Installed and managed servers on Linux Ubuntu, ensuring stable operations.
• Network Security: Implemented and managed OpenVPN protocols for secure remote connections.
• Infrastructure: Configured and maintained IP telephony systems, WiFi routers, and network switches.
• Technical Support: Diagnosed and repaired computers and accessories; resolved network issues.
• Maintenance: Performed professional cable management and crimping for organized infrastructure.
Aug 2021 – Dec 2021 | Barista
Art Food, Dnipro, Ukraine * Managed transactions and customer relations in a fast-paced environment.
• Demonstrated multitasking, accuracy, and strong teamwork skills under pressure.
EDUCATION & TRAINING
• 2022 – 2025 | Bachelor of Software Engineering Ukrainian State University of Science and Technologies (USUST), Dnipro, Ukraine * Focus on software development lifecycles, advanced programming, and system design.

• 2024 – 2025 | Pre-University Programming & Software Development (Level 5) Sligo College of Further Education, Ireland * Modules include: Software Architecture, OOP, Database Methods, and Maths for IT.

• 2018 – 2022 | Diploma in Computer Systems and Networks Dnipro Industrial Vocational College, Ukraine * Specialized in network infrastructure, hardware maintenance, and system administration.

• 2009 – 2018 | Leaving Certificate Dnipro Gymnasium No. 24, Ukraine
NTERESTS
• PC Building: Designing and assembling custom high-performance computer systems.

• Technical Challenges: Passionate about network optimization and solving complex IT problems.

• Gaming: Enhancing strategic thinking and teamwork through competitive gameplay.