Johnpaul

NANDI JACOB
Custom Support / Sales Rep and Data Analyst

About me
Motivated Computer Science graduate (B.Sc., 3.6 CGPA) with 3 years of
experience blending customer service excellence and data analysis.
Quickly promoted to Data Analyst within 2 months at NDE
International, while previously driving a 35% sales increase in one
month as a Customer Service Representative at Polanco. Proficient in
Excel, SQL, Power BI, and Google Sheets, with recent Coursera
certifications in Google Data Analytics, IBM Data Analyst, and
Microsoft Power BI. Fluent in English, a strong problem-solver, and
passionate about turning data and client interactions into measurable
business results.

Work experience
Larjad Intl Company 2019 - 2022
Customer Support / Technical Support

i. Boosted first contact resolution by 29% through deligent
troubleshooting and personalized support.
ii. Reduced repeat inquiries by 24% by studying and analyzing CRM
13 Ekorinim trends and recommending knowledge based improvements.
Mavenco estate iii. Partnered with technical and sales teams to resolve escalated
issues and overall product experience .
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National Directorate of 2022-2024
Employment
Language Data Analyst

English
i. Performed data analysis on business datasets using SQL and Excel to
uncover trends, support decision-making, and optimize operations
French (written) ii. Built and maintained reports/dashboards to present actionable
insights to management and cross-functional teams
iii. Ensured data accuracy through cleaning, validation, and quality
checks on large volumes of information

Skills iv. Earned promotion to Data Analyst role within only 2 months due to
exceptional performance in data processing and insight generation

Time Management
Polanco Real estates 2024 – 2026
SQL Queries Sales Representatives
i. Surpassed sales quota by atleast 29% every quarter for 2 years .
ii. Maintained a high customer satisfaction score while closing 100+
Good Communication
deals.
iii. Ranked 4th out of 38 Sales representatives Nationwide in Q3 and Q4
Advanced Excel based on revenue generated.

Power BI

Data Visualization
Education
Wellspring University 2021-2024
Database Management
B.Sc. Computer Science
Problem Solving Graduated: 2025
CGPA: 3.6 / 4.0
Relevant Coursework: Database Management Systems
Verbal Skills
(DBMS), Data Structures, Programming Fundamentals,
Statistics
Programming Skills