Mark

ZAVALNYI MARK
CUSTOMER SUPPORT SPECIALIST | HELPDESK

[открыть контакты](см. выше в блоке «контактная информация») | UKRAINE | [открыть контакты](см. выше в блоке «контактная информация»)

Hard Skills Windows, Linux, MacOS, Basic networking, Active Directory, Python (Beginner),
AWS, Virtual machines (Hyper-V, VirtualBox), MS Office, Documentation &
knowledge base updates, Adobe Premiere Pro, After Effects, Photoshop
Soft Skills Issue investigation & escalation, ticket handling, clear written English
communication, User-focused support, Problem-solving, Attention to detail
Experience JASZ-PLASTIK KFT. HUNGARY
Machine operator | 07.2019 – 12.2019
• Service and inventory of equipment.
• Troubleshooting of technical issues
GLOBAL IT SUPPORT
Junior System Administrator | 04.2022 – 09.2023
• Provided technical support to employees, resolving hardware and
software issues
• Handled support requests and prioritized issues based on urgency
• Escalated complex cases and collaborated with other IT teams
NGO “VOLUNTEER CENTER FILTER”
Technical administrator | 04.2023 – 08.2024
• Supported staff and event participants with technical issues.
• Ensured smooth technical experience during events
• Installation and setup of new equipment.
FREELANCE
Video Editor |01.2020 – 02.2022; 09.2024 –
• Communicated with international clients
• Clarified requirements and handled feedback
• Delivered work under deadlines
Languages English – Upper-Intermediate (B2)
Ukrainian - Native

Education CERTIFICATES
Google IT Support Professional Certification
AWS Cloud Technical Essentials
Excel Skills for Business: Intermediate1
Eleks QA Academy
Perfectly Spoken B2 - Upper Intermediate English Course