Nataliia

Nataliia Arzantseva
English Teacher/Junior Customer Support Specialist
Personal Information
Phone: 727808059
Email: [открыть контакты](см. выше в блоке «контактная информация»)
Languages
Ukrainian-native
English-C1
Spanish-B2
Polish-B1
Russian -B2

Professional Summary
Experienced English and Spanish language teacher with over 10 years of teaching practice working with both children and adults at various proficiency levels. In addition to an educational background, I have hands-on experience in customer support, which strengthened my client communication, problem-solving, and organizational skills. Skilled in building clear and friendly communication, planning schedules, paying close attention to details, and providing an individual approach to each client. Motivated to deliver measurable results not only in education but also in customer interaction and service quality.
English and Spanish Teacher – "English Tea Club" Language School, Trzebnica (Contract)
December 2023 – Present
• Conducting English classes for children using the Funtown method
• Preparing 8th grade students for the final school exam
• Teaching adults at A1–B2 levels (individual and group classes)
• Running conversation classes and discussion clubs for adults
• Teaching Spanish in grades 7 and 8.
English Teacher – "PianoForte" Kindergarten, Wrocław (Contract)
March 2021 – Present
• Conducting English classes for preschool children and zero grade
• Preparing and delivering creative lessons through language games, songs, rhymes and movement activities
• Cooperating with group teachers to adjust methods to children’s needs and abilities.
Customer Support Specialist – Hospitality / Tourism Services
March 2020 – January 2021
• Delivered full-cycle customer support via email, live chat, and messaging platforms
• Consulted clients on bookings, accommodation options, travel details, and service conditions
• Managed invoices, confirmations, and customer documentation with high accuracy
• Resolved customer inquiries and issues in a timely and professional manner
• Maintained ongoing communication with clients before and after service delivery
• Coordinated with internal teams to ensure smooth service execution
• Ensured high customer satisfaction and service quality standards
• Handled multiple client requests simultaneously while meeting deadlines
ESL Teacher – "Rompn'Roll" Language Center, Ningbo, China
December 2018 – February 2020
• Teaching English to children from preschool age to 16 years old
• Cooperating with a Chinese assistant in lesson preparation
• Developing students’ communication skills through games, dialogues and listening exercises
Office Manager and Translator – SMM "Rocket Likes", Kherson, Ukraine
October 2016 – November 2018
• Creating and publishing content (articles in English and Spanish, posts, promotional materials) on websites and social media
• Rewriting and copywriting for blog and advertising campaigns
Spanish Lecturer / Department Assistant – Kherson State University, Kherson, Ukraine
August 2015 – September 2016
• Administrative support for the Department of Romance and Germanic Languages
• Creating and updating tables and records in Excel (schedules, attendance lists)
• Teaching Spanish to first and second year students
Education
Bachelor’s Degree in Spanish‑English Philology – Kherson State University
September 2010 – August 2014
Master’s Degree in Spanish‑English Philology – Kherson State University
September 2014 – June 2015
Courses
TEFL / TESOL – Global Language Training, London (Grade A).
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