Andrian

Reselvelor strada
Chiajna, Bucharest
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Andrian Herman
Experienced: more 9+ years of work as customer
service manager. 08.03.2024 - till now
Efficient: Adept at handling various calls on a daily Crypto trader, investor
basis, while consistently resolving client’s issues in a  Engaged in trading (crypto, metals, indexes)
 Invested in different crypto tokens
short time span
 Took part in various airdrop promotions
Advanced level of English, native languages are
Ukrainian and Russian, able to provide services in 08.01.2020 - 08.03.2024
above stated languages. Customer support manager/ billing manager
at nursing facility
 Billed medical insurances on regular basis
 Answered customers calls during the day (450 customers in
September 1999- June 2004 Problem solving total)
Bachelor in English and German  Made calls to medical insurances on billing matters
Adaptibility  Generated various billing reports, reported them to
languages Strong work ethic supervisor
Chernivtsi National University Collaboration
Attention to details 01.05.2015 - 05.03.2020
Customer service
Customer support manager at medical lab
Critical thinking  Handled 30+ customer interactions per day, giving detailed,
personalized, friendly & polite service to ensure customer
retention
 Received source data such as customer names, addresses,
phone numbers, and enter data into various customer
service software
 Trained 10+ new employees in customer service script
recitation, conflict resolution, and data entry practices

17.01.2014-01.01.2015
Reception desk manager at the hotel “Turist”
 Accommodated guests. managed calls and client requests
on demand

02.02.2012-01.01.2014
Web portal administrator
 Received buy orders from clients, made purchases, ordered
delivery to clients' addresses, made phone calls if
necessary.