Vera

Maryann Vera
Senior Account & Project Manager
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Loom Video Introduction

PROFESSIONAL SUMMARY
EXECUTIVE SUMMARY
Strategic account management professional with 8+ years of proven expertise managing enterprise client
portfolios across technology, healthcare IT, education, and global event management industries.
Demonstrated ability to scale operations while maintaining premium service standards, consistently
achieving 83% client retention rate (15-20% above industry benchmarks). Generated $200K+ in direct revenue
through strategic growth initiatives while successfully managing 85+ concurrent enterprise accounts with
average MRR exceeding $25K. Recognized for complex negotiation expertise that advances deals others
struggle with.

PROFESSIONAL EXPERIENCE
Senior Account Manager & Project Manager 04/2022 – 01/2026
Wing Assistant | HR Technology & Virtual Assistant Services United States
Managed strategic account portfolio of 85+ enterprise clients including Asana,
•

Glassdoor, Indeed, Wolters Kluwer, and Brilliant with 70% being enterprise-level
accounts (average MRR $25K+)
Achieved 83% client retention rate and 95% client satisfaction score, significantly
•

exceeding industry benchmarks of 60-70% through proactive relationship
management
Generated $200K+ in direct revenue through strategic upselling (Brilliant
•

Education Platform, Asana, Glassdoor, CGM), cross-selling programs, and account
expansion initiatives
Led complex enterprise negotiations for Asana productivity platform and
•

Glassdoor career intelligence platform, recognized by management for advancing
deals others struggled with
Reduced enterprise implementation time-to-launch by 52% through white-glove
•

onboarding processes while maintaining 98% on-time delivery rate
Managed healthcare IT partnership for CGM requiring HIPAA compliance
•

expertise; client directly requested continuation citing exceptional responsiveness
Coordinated stakeholder relationships across C-suite executives, legal counsel, and
•

technical departments for multi-million dollar enterprise partnerships

Technical Project Manager & Platform Operations 02/2019 – 04/2022
ExpoPlatform United Kingdom
Coordinated 25+ major global events with 1M+ total attendees including IMEX
•

(world's largest meetings industry conference), K5 Conference, and Fairtrade
international events
Achieved 100% platform uptime during high-traffic live events supporting
•

thousands of concurrent users through proactive technical monitoring
Reduced technical issue resolution time by 50% through organized playbooks and
•

workflow optimization, enabling teams to handle complex cases efficiently
Created comprehensive technical documentation and training materials,
•

recognized by leadership for exceptional knowledge management contributions
Managed international stakeholder requirements across multiple countries with
•

multi-language support and diverse compliance needs

Senior Sales Manager & Account Executive 02/2017 – 01/2016
Avatrade Marketplace United States
Generated 200+ inventories within 6 months representing $10M+ inventory value
•

through strategic prospecting and relationship-driven selling
Managed portfolio of 40+ active client accounts with 85% retention rate and
•

consistently achieved 110-125% of monthly sales quota
Improved conversion rates by 25% through collaboration with product and media
•

teams on funnel optimization and A/​B testing programs
 Reduced churn rate by 30% through proactive identification of at-risk accounts
•

and targeted retention strategies
Developed sales enablement programs and team training that reduced deal closing
•

time by 35% across the sales organization

PROJECTS
Enterprise Client & Leadership Testimonials [Please click the Link ]⁠
Achieved 83% client retention rate across 85+ enterprise accounts, exceeding industry benchmarks by 15-20%
•

Generated $200K+ in direct revenue through strategic account expansion and upselling initiatives
•

Managed enterprise partnerships with billion-dollar companies: Asana, Glassdoor, Indeed, Wolters Kluwer,
•

CGM Healthcare
Coordinated 25+ global events with 1M+ attendees including IMEX, K5 Conference, achieving 100% platform
•

uptime
Reduced enterprise implementation time by 52% while maintaining 98% on-time delivery rate
•

Recognized by management for exceptional negotiation expertise that advanced complex deals others
•

struggled with

CORE COMPETENCIES
Enterprise Account Management
Sales Strategy Development
Digital Sales Transformation
CRM Optimization
Performance Tracking
Strategic Onboarding/ Client Relationship Management
Revenue Growth Strategies
Cross-functional Team Leadership
Healthcare IT & HIPAA Compliance
Project Management & Implementation
Global Event Management
Technical Platform Management
Stakeholder Coordination
Complex Negotiation & Deal Closing

EDUCATION
Business Administration- University of The People 2022

LANGUAGES
English- Native

CERTIFICATIONS
Digital Marketing Advanced Sales Strategy Customer Success
Fundamentals Methodologies

TECHNICAL SKILLS
Salesforce HubSpot
ClickUp Planhat
CRM Integration Sales Analytics
Data Visualization Tools Project Management: ClickUp, Asana, Notion,
JIRA, Confluence
Analytics & Communication: Google Analytics,
Slack, Zendesk, Zoom, LinkedIn Sales Navigator