Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/17225260/

Опыт работы

Sales manager

с 02.2022 по 12.2025 (3 года 11 месяцев)
SOS Creative Agency, Kyiv (Retail)

• Managed an average of 45–60 inbound and follow-up calls per day, converting
customer requests into completed sales according to company scripts and CRM
workflow.
• Achieved a monthly conversion rate between 18% and 25%, exceeding internal
benchmarks through structured consultation and needs-based selling.
• Conducted first contact, product consultation, and value presentation, guiding
customers through decision-making until purchase completion.
• Recorded 100% of interactions, deal stages, and outcomes in CRM, ensuring accurate
pipeline visibility and reporting consistency.
• Increased repeat sales revenue by 22% through follow-up calls, customer education,
and tailored product recommendations.
• Maintained a customer satisfaction score above 90% by providing timely support,
accurate information, and post-sale guidance.
• Followed and optimized sales scripts while adapting communication style to
customer intent and objections.
• Worked exclusively with hot and warm leads, maintaining speed, clarity, and focus on
closing outcomes.
• Consistently met or exceeded individual sales plans, averaging 105–115% of monthly
targets.

Social media manager

с 03.2019 по 02.2022 (3 года)
Romark Digitalproduct, Remote (Marketing, advertising, and PR)

• Managed day-to-day social media operations across Instagram, Facebook, and TikTok
for service-based brands, maintaining a consistent posting schedule of 4–6 posts per
week.
• Developed and executed content plans aligned with business goals, increasing
average post engagement by 32–38% within three months.
• Monitored comments, direct messages, and reviews daily, maintaining a response
time under 2 hours and resolving client inquiries efficiently.
• Served as primary contact for client communication via social media and phone,
handling bookings, questions, and follow-ups with a 95% client satisfaction rate.
• Helped hairstylists and service providers with appointment scheduling, reducing
missed bookings by 22% through clear confirmation and reminders.
• Tracked social media performance using built-in analytics tools, producing monthly
engagement summaries to guide content adjustments
• Maintained structured content calendars to ensure consistency across platforms and
prevent posting gaps.
• Identified emerging trends and adjusted content formats to improve reach,
contributing to 20% follower growth over a six-month period.
• Handled customer concerns professionally, applying practical problem-solving to
retain clients and protect brand reputation

Образование

University of Calabar

Business Administration, Kyiv
Высшее, с 2018 по 2021 (3 года)

Дополнительное образование и сертификаты

Sales Fundamentals and Telephone Selling Technique

6 months

Customer Communication and Retention

3 months

Social media marketing

6 months

Знания и навыки

• Hardworking
• Communicability
• Educability
• Attentiveness
• Active sales
• B2C Sales
• Sales Script Execution
• Handling objections
• Deal Progression and Closing Techniques
• Implementation of the KPI system
• KPI Management
• Work with clients
• Attracting new customers
• Customer orientation
• Technical support for users
• Management of CRM
• Direct sales
• User 1C
• B2B Sales
• Adaptability
• Honesty
• Sale of food products
• FMCG sales
• Conflict-free
• Sale of real estate
• Discipline
• Diligence
• Goodwill
• User Bitrix24
• Performance optimization
• Pipeline Tracking
• Repeat Sales and Upselling
• Result driven
• Data Accuracy and Reporting Discipline
• Cross-Team Coordination
• Management of social networks
• SMM

Знание языков

Английский — свободно