Ангеліна

Anhelina Cherveniuk
CUSTOMER SUPPORT AND PRODUCT
OPERATIONS SPECIALIST

WORK EXPERIENCE

Product Operations Specialist at Corsearch
Global Stuffing Support | Apr 2022 - present

Working with world brands – infringement of
PROFILE trademarks, copyright and counterfeit
Technical and Commercial Support infringements.
Specialist with a strong focus on Analyzing websites, domains, marketplaces and
problem-solving, process coordination, social medias for infringing material and collecting
and client assistance, ensuring accurate data.
support and seamless operational Working in brand protection programs Zero and
performance.
Zeal.
SKILLS Manage product tools and platforms (Helpdesk,
Slack, Linear, Zero).
Knowledge of CRM Software. Collect and analyze data to track KPIs and inform
Microsoft Office/Google Docs decision-making.
Editors.
Technical and Commercial Support Specialist
Keywords Configuration (Online
Euroanswer/ Global IT Support | Feb 2021 - Apr 2022
Brand Protection).
Identified, analyzed and troubleshot technical
Product performance reporting.
issues, provided customers with effective
Problem Analysis / Solving.
solutions.
Customer Engagement.
Controlled purchasing activities in Digital River
User feedback analysis & insights
and 2Checkout systems.
translation.
Promptly attended to customer requests to meet
Process optimization & workflow
and achieve KPIs, exceeded target and
automation.
expectations.
Coordinate collaboration between
Went over user-associated errors daily, initiated
Product, Engineering, Marketing,
proactive tickets, and hosted investigation calls
and Support teams.
with users.

CERTIFICATES EDUCATION
ÖSD Zertifikat B2 am prüfungszentrum Master's Degree in Philology. German Language and
ÖSD-Odessa in Odessa / Ukraine, am Literature.
22.08.2017. Kamianets-Podilskyi Ivan Ohiienko National
University.
IOR Sprachakademie, vom 25.07.2016
2015-2021
bis zum 19.08.2016 an einem
Deutschkurs Niveau B1 (GER). Languages: German - B2+ Ukrainian - native
English - B1 Russian - native

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