Olena

Olena Shevchenko
Junior Business Analyst
Junior Business Analyst with strong business and operations background (7+ years) and
hands-on experience in requirements clarification, stakeholder communication, CRM/ERP
exposure, and business process understanding. Recently completed professional Business

Contact Analysis in IT training. Experienced in working with business users, documenting needs,
supporting system-related initiatives, and translating business requirements into structured
Phone tasks for internal teams. Highly motivated to grow in business analysis and implementation,
[открыть контакты](см. выше в блоке «контактная информация») (Telegram) with strong analytical thinking, attention to detail, and customer-oriented mindset.

Email
shabatynalyona@gmail com
Core Competencies
• Business Requirements Analysis & Clarification
Address • Stakeholder Communication & Consulting Mindset
Cluj-Napoca, Romania | Kyiv, Ukraine • Business Process Analysis (AS-IS / TO-BE)
• ERP / CRM User-Level Experience
• Functional Documentation (BRD, FRD, Use Cases)
Education • User Stories & Acceptance Criteria
2016 - 2018 • Business-IT Communication Bridge
Master of Business Economics • End-User Support & Training Assistance
Taras Shevchenko National • Analytical Thinking & Structured Problem Solving
University of Kyiv

2012 - 2016
Experience
Bachelor of Business Economics 2025 - 2026
Junior Business Analyst
Taras Shevchenko National
(Training Project - FinTech Internal Task Management System)
University of Kyiv
• Gathered and documented requirements for internal Task Tracking System
2025 - 2026 • Created user stories, acceptance criteria, BPMN and UML diagrams
Business Analysis in IT -
Professional Courses • Designed ERD data model for core business entities
• Built UI wireframes and prototypes in Figma
Genius. Space
• Supported product roadmap and release planning
EXPERTISE & TOOLS 2023 - current
Project Coordinator / Project Manager
ERP / CRM: HEKS Romania (Swiss NGO)
• SAP (basic user level) • Led coordination of a grant-funded project with international stakeholders
• Bitrix24 CRM (user level) • Collected, analyzed, and documented project requirements for grant approval
• Translated sponsor and partner needs into structured project activities
Documentation & Analysis: • Managed stakeholder communication and expectation alignment
• MS Word, Google Docs • Supported planning, execution, and reporting based on defined scope
• BPMN, AS-IS / TO-BE • Maintained structured communication channels and documentation
• BRD, FRD, Use Cases, User Stories

Account Manager / Business Liaison 2019 - 2022
Data & Productivity:
3S Marketing Agency
• MS Excel, Google Sheets
• Draw.io, Miro (Client Communication & CRM Involvement)
• Collected and clarified business needs from corporate clients
Project & Communication: • Participated in requirements gathering related to internal CRM system (Bitrix24)
• Jira, Trello • Prepared structured briefs and business descriptions for internal teams
• Slack, MS Teams, Zoom • Acted as a communication bridge between business users and operational teams
• Supported coordination of project-related activities and client requests
Methodologies: • Helped translate business needs into actionable internal tasks
• SDLC
• Agile / Scrum / Kanban / Waterfall Data Junior Specialist 2017 - 2018
Danone, Kyiv
Language
• Supported business data and reporting processes
English B2 Ukrainian native • Worked with SAP system (basic user level)
• Performed data validation and quality checks
Romanian A2
• Collaborated with business users to clarify reporting needs