Наталія

NATALIIA BORYSENKO

[открыть контакты](см. выше в блоке «контактная информация») About Me
[открыть контакты](см. выше в блоке «контактная информация»)
Customer-oriented specialist with hands-on experience in
sales support, client communication, and conversion-driven
EDUCATION service. Strong background in upselling, product presentation,
and guiding customers through decision-making processes
Bachelor Ukrainian Philology & across international markets. Experienced in working with
Literature performance-focused teams and structured processes. Quick
V. N. Karazin Kharkiv National learner with a solid understanding of user behavior and service
University, 2015-2020 efficiency.
Copywriting, text analysis and
communication WORK EXPERIENCE
Professional Certificate in
Psychotherapy Foundations Aug 2024 – Oct 2025, Bols Cocktail Experience

Frank Farrelly Psychotherapy Amsterdam, Netherlands
School, Kharkiv, 2020-2021 Customer Experience & Sales
Customer psychology, behavioral Worked as a front-line sales & experience representative for an
patterns, persuasion fundamentals
international spirits brand
Managed visitor flow at reception, upselling cocktail workshops
HARD SKILLS to guests holding standard tour tickets
Acted as a sales consultant in the museum’s retail store,
Lead generation & lead
actively promoting products and increasing in-store conversion
qualification
Conducted product tastings and cocktail masterclasses,
All levels funnel support
guiding visitors through the brand story and production process
Conversion-focused copywriting
Used storytelling and live demonstrations to lead customers
(email & chat)
toward purchase decisions
Email marketing & mass mailing
Worked daily with an international audience, adapting
Tools
communication style to different customer profiles
Social media outreach
Completed internal sales training programs in English, focused
CRM & Google Sheets reporting
on upselling techniques, persuasive communication, and
Upselling & product promotion
effective interaction with international visitors

SOFT SKILLS Oct 2023 – Jul 2024, Juicebrothers | Amsterdam
Nutrition Consultant / Customer Advisor
Conversion-oriented thinking Advised customers on cold-pressed juices, smoothies, and açaí
Strong multitasking & time bowls, guiding purchase decisions based on individual needs
management Promoted detox programmes and product bundles, explaining
Persuasive communication ingredients, benefits, and usage
 Adaptability & fast learning
Customer-centric mindset Recommended suitable products for specific customer requests
encouraging additional product selection

LANGUAGES
Jul 2022 – Aug 2023, European Solidarity Corps — “Go
Romania” | Craiova, Romania
English — Upper-Intermediate
Ukrainian — Fluent Social Media & Community Support Volunteer
Russian — Fluent Promoted projects and events through social media channels

Dutch — Beginner Engaged audiences and maintained ongoing interaction with
participants
Assisted in the organization and promotion of events
Collaborated with the team to coordinate trainings, participation,
and program delivery
Contributed to the implementation, review, and evaluation of
programmes and initiatives

Nov 2021 – Feb 2022, Ohires – Outsource Recruitment
Agency | Kharkiv

Lead Generation Specialist
Searched and sourced leads via Facebook, LinkedIn, Telegram
Executed outreach campaigns to potential buyers
Pre-qualified and scored leads before sales handoff
Worked closely with sales managers to improve call booking rate

Feb 2020 – Oct 2021, International Online Platform
Chat Manager & Customer Engagement Specialist
Created engaging, emotionally resonant messages to build long-
term user interest and loyalty
Managed simultaneous written communication across multiple
platforms, maintaining response quality and engagement
Produced conversion-oriented written communication tailored to
individual user profiles
Worked with worldwide audiences

Apr – Dec 2019, School of Acting “Actor-Psych” | Kharkiv
Head Assistant / Marketing & Operations Support
Acted as the primary operational support to the head of the school,
assisting with day-to-day business and marketing activities
Communicated with inbound and outbound leads via Instagram
and Telegram
Performed cold and warm outreach and initial lead qualification
Conducted advertising partner research and supported partner
communication
Managed lead and customer records, payments tracking, and
operational data in Google Sheets
Supported offline promotional events and workshops, including
registrations and follow-ups