Маріанн

UMEH MARYANN CHINYERE
Katowice, Poland |[открыть контакты](см. выше в блоке «контактная информация») |
[открыть контакты](см. выше в блоке «контактная информация») | h ps://[открыть контакты](см. выше в блоке «контактная информация»)
maryann-umeh

PROFESSIONAL SUMMARY
Customer-Focused and Detail-Oriented Hotel Professional with 2
Years of Experience Providing Excep onal Service to Guests in a Fast-
Paced Hospitality Environment.
Skilled in Front Desk Opera ons, Guest Rela ons, and Problem
Solving.
Proven Ability to Handle Reserva ons, Check-ins/outs, and Customer
Inquiries, Ensuring a Posi ve Experience for all Guests.
Adept at Managing Mul ple Tasks, Ensuring Smooth Daily
Opera ons, and Contribu ng to a Welcoming and E cient Hotel
Atmosphere.

WORK EXPERIENCE
SUNCOURT ‘Feel at Home’ Suites, Abuja, Nigeria.
March 2021- July 2023.
• Assisted 50+ Guests Daily, Improving Repeat Bookings by 10%.
• Streamlined Reserva ons, Reducing Booking Errors by 15%.
• Resolved Guests Concerns Quickly, Maintaining a 95%+
Sa sfac on Ra ng.
• Upsold Services and Ameni es, Increasing Revenue Per Guest
by 12%.
• Collaborated with Housekeeping and Maintenance to Meet
Guest Needs E ciently.

EDUCATION
• Kyiv medical university, Poland.
• Ivan horbachevsky Ternopil na onal medical university,
Ukraine.
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 • Oasis interna onal college, Nigeria.

SKILLS
• HARD SKILLS: Reserva on Management, O ce So ware (MS
O ce and Google Workspace), Payment Processing,
Mul tasking, Customer Service.
• SOFT SKILLS: Team leadership, Cri cal thinking, Time
management, Communica on.

LANGUAGES:
• English (Fluent)
• Spanish (Intermediate)
• Ukrainian (Basic)

CERTIFICATIONS
• Clinical Prac ce within The Kyiv Medical University
(KMU) Summer Camp 2023, July 1st – July 31st, 2023.
• Clinical Prac ce within The Kyiv Medical University
(KMU) Summer Camp 2023, August 1st – August 31st,
2023.
• Interna onal Medical Coopera on of Ukraine and
Poland: Win-Win Technologies, 27th October, 2023.
• Clinical Prac ce in HealthCare Ins tu on of the Silesia
Region (Poland), July 1st – August 31st, 2024.
• Scien c Vector and Innova ons in Medicine Through
the Eyes of Junior Scien st (Surgery) December 8th 2023.

VOLUNTEER WORKS
• Ewangelicki Dom Opieki Ostoja Pokoju Fundacji Diakonii
im. Matki Ewy, Bytom, Poland.
November 4th – November 8th, 2024.
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 I. Assisted Residents with Daily Ac vi es, Emo onal
Support and Provided Companionship to Enhance their
Quality of Life.
II. Supported the Sta s in Checking the Residents vitals,
Administering the Residents Medica ons, Organizing
Recrea onal Programs, Fostering Social Engagement and
Improving Residents well-being.
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