Олег

Dulishkovych Oleh

Svaliava, Ukraine
Email: [открыть контакты](см. выше в блоке «контактная информация»)
Phone number: [открыть контакты](см. выше в блоке «контактная информация»)

Professional Summary

Technical Support Specialist with a Master’s degree in Automation and
Computer-Integrated Technologies and 5 years’ experience resolving software,
hardware, and subscription issues. Proficient at troubleshooting, guiding users, and
de-escalating difficult interactions. Familiar with Salesforce, Confluence, Microsoft
SharePoint, and remote support tools; advanced in macOS and Windows
troubleshooting and quick to learn new systems and technologies.

Experience
Technical Support Agent in Clario, Middle, Feb 2020 – Present.
Contract:
• Support of macOS and Windows operating systems
• Managing outgoing and incoming calls from clients
• Assist clients with their purchases, subscriptions, troubleshooting hardware and software
issues on remote sessions and calls
• Perform complex diagnostics using Confluence, Microsoft SharePoint, Salesforce; LogMeIn
Rescue, and TeamViewer for remote sessions

Graphics Assistant, Mindy Support (currently Mindy Teams), 2018-2019
Contract:
• Manual training of artificial intelligence for automotive autopilots
• Improving and enhancing LiDAR sensors by manual deep learning
• Collaborating with a team, solving in-team requests
Education
Master’s Degree in Automation and Computer-Integrated Technologies, Project
Management, West Ukrainian National University, Ternopil, 2015-2020

Technical and Soft Skills

Technical Skills:
• macOS (advanced), iOS (advanced), Windows (advanced), Android (basic)
• CRM: Confluence, Microsoft SharePoint, Salesforce
• Network troubleshooting
• Remote Support Tools: TeamViewer, Support LogMeIn Rescue
• Troubleshooting and setup of Antivirus as well as other security tools, experience in solving
issues of default and custom macOS and Windows software

Soft Skills:
• English B2 (chats, calls), time-management, solving emotionally difficult situations,
flexibility, multitasking, patience and calmness
• Building excellent relationship and collaboration with clients, open for learning new skills,
challenging personal limits, stress management, teamwork, reliability.