Назарій

NAZARIY ZELENCHUK
Sales & Client Relationship Professional
​ [открыть контакты](см. выше в блоке «контактная информация») ​ [открыть контакты](см. выше в блоке «контактная информация») ​ Ostroh, Rivne region, Ukraine

SUMMARY CORE COMPETENCIES
Luxury retail and consultative B2C sales professional with over 8 years Core Competencies
of international experience across premium cruise lines, hospitality
environments, and U.S. logistics markets. Proven track record of Consultative B2C Sales & Luxury Retail
consistently exceeding revenue targets by 5-10% and contributing to
growth in high-margin product categories by up to 30%. Experienced
in leading multicultural teams of up to 10 professionals in fast-paced, Revenue Growth & Sales Target
service-driven environments. Recognized for strong client Achievement
engagement, operational reliability, and sustained performance across
multiple voyages. Combines consultative selling skills, customer Upselling & Cross-Selling Strategies
relationship management, and team leadership to drive revenue
performance while maintaining high service standards and long-term
Transportation Logistics Sales &
client loyalty.
Brokerage

WORK EXPERIENCE Client & Carrier Relationship
Logistics Sales Agent, Car Shipping Broker Management
Tertoro Inc
Customer Retention & Service
05/2023 - 06/2024 Los Angeles, CA, United States
Excellence
Tertoro Logistics is a dynamic and innovative logistics company
dedicated to providing comprehensive supply chain solutions. With a
commitment to excellence, they offer a wide range of services Multicultural Team Leadership
including transportation, warehousing, and distribution.
• Developed and maintained business relationships with carriers and CRM & Client Data Management
clients across the U.S.
• Negotiated competitive transportation rates while monitoring Cross-Cultural Communication
market fluctuations
• Coordinated nationwide vehicle transport logistics and scheduling Technical Skills
• Successfully resolved customer complaints and issues, ensuring
high level of customer satisfaction and repeat business
CRM & Management Systems: AMS-
• Maintained compliance with U.S. auto transportation regulations
• Managed CRM database and maintained accurate records of 360, Zoho CRM, BATS CRM
interactions and opportunities
VoIP & IP Telephony Systems:
Photo Manager / Trainee Photo Manager RingCentral, Ringostat, 3CX
Crystal Cruises
12/2021 - 02/2022 Los Angeles, CA, United States Office & Productivity Tools: Microsoft
Crystal Cruises is the World's Most Awarded Luxury All-Inclusive Office (Word, Excel, Outlook), Google
Ocean Cruise Line with commitment to offer superior level of service Workspace
and extraordinary experience.
• Completed a two-month advanced management training program Creative & Imaging Software: Adobe
within a world-class luxury cruise brand Creative Suite (Photoshop, Lightroom,
• Assisted in supervising retail operations and ensuring premium Bridge), Darkroom, Fujifilm Digital
guest service standards Minilab Software
• Managed concession closure during company operational
suspension
• Prepared daily financial documentation for chief accountant and LANGUAGES
updated internal concession records
• Ensured compliance with international maritime safety standards English
Proficient

Russian
Proficient

Ukrainian
Native

Polish
Beginner
WORK EXPERIENCE INTERESTS
Assistant Photo Manager ​ Foreign cultures
Crystal Cruises
01/2018 - 12/2021 Los Angeles, CA ​ Photography
• Supervised daily operations of the onboard photo department,
ensuring efficient workflow and high service standards
​ Traveling
• Managed and maintained the digital photo lab, ensuring high-
quality image processing and timely print production TRAINING / COURSES
• Exceeded sales targets by 2-10% during the Alaskan seasons,
Master Photographer Program
driving revenue growth and increasing average transaction value
• Optimized retail displays and promotional strategies to drive high- Assisted BIPP, MPA & SWPP Master
margin product sales Photographers
• Captured professional studio and environmental portraits, ship
Sales and customer service programs
fashion shows, and special event photography, driving photo sales
revenue Completed multiple sales and customer service
• Assisted internationally recognized Master Photographers trainings onboard luxury cruise ships

Senior Photographer STCW Crowd and Crisis Management
Course
Cunard Cruise Line
TRAINING CENTRE OF SEAFARERS "AVANT"
06/2015 - 11/2017 Southampton, UK
LIMITED LIABILITY COMPANY
Defining true excellence at sea with over 175 years of legendary
voyages, Cunard is the operator of luxury ocean liners Queen Mary 2, Security Awareness Training for All
Queen Victoria and Queen Elizabeth. Seafarers
• Led a multicultural photography team aboard Queen Mary 2, TRAINING CENTRE OF SEAFARERS "AVANT"
achieving company sales targets 9 cruises in a row LIMITED LIABILITY COMPANY
• Ranked #1 in fleet retail sales (albums and frames) multiple times
• Increased guest engagement scores and cruise nominations; Safety Familiarization, Basic Training
personally received 175 "White Star" customer service nominations and Instruction for All Seafarers
• Consistently exceeded image production and revenue targets by 5- TRAINING CENTRE OF SEAFARERS "AVANT"
10% LIMITED LIABILITY COMPANY
• Managed high-value wedding and exclusive private portrait
sessions
• Provided coaching and constructive feedback to develop
photographer performance and sales effectiveness
• Served as "Get Inspired" Photo Club speaker and conducted one-
on-one photography training sessions

Photographer
MSC Cruises
05/2014 - 02/2015 Geneva, Switzerland
MSC Cruises is the world’s largest privately-owned cruise line and
brand market leader in Europe and South America.
• Delivered professional photography services across embarkation,
onboard events, shore excursions, casual and formal evenings in a
high-volume, multicultural cruise environment
• Mastered advanced lighting techniques, significantly enhancing
production standards and overall visual presentation
• Promoted and sold photo products and related services through
direct guest engagement
• Maintained strict adherence to onboard safety standards, ensuring
the safety of guests and crew at all times

EDUCATION
Master's Degree in History
National University Ostroh Academy
09/2006 - 06/2011 Ostroh, Ukraine
• Master's Degree in History
• The Government of Ukraine Scholarship: Full Scholarship for B.A. &
M.A. in History