Анастасія

Anastasiia Mykhavkiv
CUSTOMER SUPPORT REPRESENTATIVE

SUMMARY
I am an experienced customer service representative with strong B2B and B2C experience. Organized,
detail-oriented, and able to manage multiple priorities in fast-paced environments. Skilled in handling
escalations, resolving complaints, and maintaining high customer satisfaction. Motivated to join a proactive
team to improve support processes and grow professionally.

Phone: Email:
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JOB EXPERIENCE
Customer Support Representative | May 2025 - February 2026
WOW24-7
Supported and guided customers throughout all stages of communication.
Handled emails, complaints, and complex issues, ensuring timely resolution and customer
satisfaction.
Investigated non-standard cases and collaborated with cross-functional teams as needed.
Maintained accurate customer records and documented interactions for clear tracking.
Assisted with sales-related activities and promotional campaigns.

EDUCATION
Bachelor of International Economic Relations | 2025-2029
Ukrainian-American Concoria University

Professional Junior Bachelor of Tourism | 2022-2025
Precarpathian Professional College of Forestry and Tourism

SKILLS
Hard Skills Soft Skills
Zendesk, Freshdesk, Intercom Customer communication
CRM systems Problem-solving
MS Office / Google Workspace Stress resistance
Email & ticket handling Multitasking
SLA compliance Attention to detail

LANGUAGES
Ukrainian - native
Russian - native
English - fluent