Личные данные скрыты

Michael Guirguis
[открыть контакты](см. выше в блоке «контактная информация») / [открыть контакты](см. выше в блоке «контактная информация») / Kyiv, Ukraine

Summary
Managed complete project implementations with a focus on clear planning and proactive risk management. Coordinated
diverse teams to ensure alignment with clients, carriers, and vendors. Established trust and set clear goals during pre-
sales and on boarding, consistently delivering high-quality results under pressure.

Experience
Senior Implementation Project Manager / BA
nVision Global • Kyiv, UA - California
01/2022 - Present
Drive cross-functional teams to deliver high-stakes projects, consistently achieving on-time and on-budget
results aligned with client goals.
Engage with stakeholders to extract and analyze business requirements, transforming them into strategic project
plans and detailed specifications.
Conduct thorough requirements gathering sessions to ensure a comprehensive understanding of client needs and
expectations.
Optimize existing processes by identifying inefficiencies and implementing solutions that enhance operational
effectiveness.
Design and propose innovative solutions that align with business objectives, ensuring that project deliverables
meet both functional and technical requirements.
Collaborate closely with the Product team to align project deliverables with product strategy, contributing to
product development initiatives and ensuring seamless integration of new features.
Craft and maintain comprehensive project documentation, including charters, schedules, and status reports,
fostering transparency and effective communication.
Implement industry-leading project management methodologies, boosting team productivity and enhancing
project delivery outcomes.
Develop automation tools to accelerate processes, significantly improving efficiency and reducing manual
workload.
Manage communications with transportation providers for logistics, banks, and payroll, ensuring seamless
operations and timely information flow.
Expertly handle invoices and pricing contracts from customers and transportation providers across air, ocean, and
road freight.
Contribute to GL coding setup and SAP system integration, enhancing financial tracking and reporting capabilities.
Key Achievements:
Orchestrated the successful implementation of a major software solution for a key client, driving a 30% increase in
operational efficiency.
Led a transformative process improvement initiative that reduced project delivery times by 20%, significantly
elevating client satisfaction

Senior IT Project Manager
Myle NYC • Kyiv - New York
01/2020 - 01/2022
I led full-cycle delivery projects, implementing customized software solutions for medical facilities, clinics,
insurance companies, and retail stores across New York. My role involved working directly with clients from diverse
sectors, understanding their needs, and delivering tailored systems that truly improved operations.
 At one point, I managed six projects simultaneously, coordinating across multiple time zones and leading a team
of over 50 people. I developed and executed a smart operational strategy that boosted productivity by 67% and cut
costs by almost 90%.
To ensure performance stayed on track, I designed and monitored KPIs that significantly improved operational
efficiency. I also launched a quality assurance program that reduced customer complaints by 38%, and
implemented a performance management system that drove a 63% boost in team engagement and output.
I made sure every team member had the right tools and training to succeed, and through careful budgeting and
resource planning, I helped increase overall profits by 58%.
Utilized hospital systems to monitor and report on individual patient care, including lab results, allergies, and vital
signs
Created and maintained an inpatient care log that noted patient medical history, medications, and diagnoses
Worked with departments across the company, including marketing and project management, in developing new
ideas, initiatives, products, and services
Wrote weekly reports for each customer for the site manager and reported performance to management

Technical Support Engineer
Myle NYC • Kyiv - New York
08/2019 - 01/2020
Provided technical support for Windows and Mac users across multiple office locations, including frequent travel
for on-site troubleshooting.
Set up and maintained VPN tunnels and network connectivity between branches.
Handled incident logging, remote diagnostics, and issue resolution via phone, email, and Remedy system.
Supported Microsoft Office 365, Windows Server, Active Directory, Exchange, and Apple ecosystems.
Managed cloud tools (Azure, Google Suite), virtualization (VMware ESXi), and security systems (Sophos,
Symantec).
Installed and supported Avaya communication tools and custom system images using MDT.
Ensured compliance with SLAs and maintained high user satisfaction through prompt support and proactive
problem-solving.

Help Desk Engineer
Vodafone UK • Cairo - London
10/2017 - 08/2019
Customer Support: Served as the first point of contact for customers seeking technical assistance via phone and
email.
Remote Troubleshooting: Conducted troubleshooting through diagnostic techniques and relevant questioning,
providing remote support for Windows and Mac users.
Incident Logging: Recorded events, problems, and resolutions in logs for ongoing tracking and analysis.
Technical Environment: Experienced with TCP/IP environments and managing systems in Microsoft and Apple
ecosystems.
Microsoft Products: Proficient in Microsoft Office Suite (Office 365), Windows 7, 10, Active Directory, Exchange
Server, and Windows Server 2012/2016.
Mac OS Support: Supported Apple Mac users, managing both OS-specific and application-related issues.
Service Level Agreements (SLA): Managed daily operations and resolved cases according to agreed SLAs.
System Management Tools: Skilled in Remedy system for incident management and controlling company-wide
resources using Active Directory.
Cloud and Development Tools: Proficient in Microsoft Azure, Google Suite, Apple Xcode, and various cloud
development tools.
Avaya Workforce Management: Direct experience with Avaya applications, troubleshooting and resolving Avaya
infrastructure issues.
Avaya Communication Solutions: Designed, configured, installed, and maintained Avaya communication systems.
Data Management: Developed procedures for data archiving, backups, and retrieval, ensuring data integrity and
availability.
Network Protocol Testing: Conducted testing of network protocols to maintain stable and secure server
connectivity.
Custom Image Deployment: Deployed custom images for systems using Microsoft Deployment Toolkit (MDT).
Informatics and Networking: Supported systems like Windows 2012/2015, Office 365 Suite (SharePoint, Teams,
 Exchange, Forms, Compliance, OneNote, Power Apps), MS SQL 2015, and others.
Security and Firewall: Experience with Sophos firewall management, Symantec Endpoint, and other cybersecurity
tools.
Virtualization: Worked with VMware ESXi for virtual server management.
ERP and BI Tools: Knowledge of SAP B1, Microsoft Power Query, and other business analytics tools.
Website and Remote Solutions: Supported web-based and remote attendance solutions.

Automation Programmer
Vodafone UK • Cairo - London
01/2017 - 10/2017
Created a library of reusable components that can be used to quickly develop new automation solutions
Developed an automation solution that identifies and resolves system outages and performance issues
Defined and implemented best practices for automation development, resulting in improved code quality and
maintainability
Automated some routine work processes and deployed them into an AI-automated tool.
Designed and implemented a lesson plan to teach data analysis

Skills
Time management, Communication skills, Documentation review, Leadership, Bilingual, Customer service, Teaching,
Agile, Writing skills

Education
Master's Degree
University of Strasbourg • Strasbourg, France
03/2025
Master’s Degree in Financial Engineering

Bachelor's degree
University of Strasbourg • Strasbourg, France
02/2020
Major: Computer Science
Minor: Business Informatics

American High School Diploma
St.Fatima American School • Cairo, Egypt
01/2017
GPA: 3.4/4
SAT I: 1040/1600
SAT II: Physics ( 780 / 800 ) – Chemistry ( 740 / 800 )

Languages
English, Ukrainian, Arabic