Олександра

DANYLCHUK OLEKSANDRA
ENGLISH CUSTOMER SUPPORT

PERSONAL DETAILS WORK EXPERIENCE
Waldhotel Humboldtsee (Germany)
[открыть контакты](см. выше в блоке «контактная информация») Guest Service Staff/ Translator (Work & Travel)
Responsibilities:
[открыть контакты](см. выше в блоке «контактная информация»)
Providing high-level guest service and support in German and English
within a multicultural environment.
Sambir, Lviv Oblast, Ukraine Resolving customer inquiries and managing bookings to ensure a positive
guest experience.
Maintaining international service quality standards and professional
Telegram: @muchomor_lisovyy communication.
Handling on-site problem-solving and guest coordination
Translation & Localization: Translated the hotel's website content and
OBJECTIVE restaurant menus from German to English and Ukrainian to assist
international guests.

A proactive and fast learner with Achievements:
a passion for linguistics and
Successfully adapted to a fast-paced international work environment.
service excellence. Looking to
Maintained satisfaction rate in guest interactions.
apply my experience in
international hospitality and my June 2023 – August 2023
academic background in PERSONAL PROJECTS
translation to excel as a Junior
Customer Support Independent Translation Practice
Representative. I am focused on
Literary & News Translation: Self-initiated translation of news-style
providing clear, helpful support to
articles and literary fragments to enhance linguistic accuracy and stylistic
users while continuously
tone.
developing my professional skills
Cultural Adaptation: Focused on deep localization and maintaining the
within a global company.
original message across language pairs (DE/EN/UA).

SKILLS
EDUCATION
Guest Relations & Service
Written Translation VASYL' STUS DONETSK NATIONAL 2023 – 2027
Cross-cultural Communication UNIVERSITY (Expected)

Problem Solving Candidate for Bachelor’s Degree,
Remote Work Adaptability English and Second Foreign
Languages and Literature
Time Management
(Translation)

LANGUAGES VINNYTSIA INSTITUTE OF TRADE AND 2020-2024
ECONOMICS OF STATE UNIVERSITY OF
Ukrainian: Native TRADE AND ECONOMICS
English: Upper-Intermediate /
Advanced (B2–C1) Bachelor’s Degree,
German: Intermediate (B1) Hospitality and Restaurant Management