Hanna

Curriculum Vitae (CV)

Name: Hanna Kobets
Mob: [открыть контакты](см. выше в блоке «контактная информация»)
Email: [открыть контакты](см. выше в блоке «контактная информация»)
Location: Kryvyi Rih, Ukraine

Summary
Hospitality and customer service professional with over 10 years of experience in travel services, beauty
industry, and operations. Skilled in hotel reservations, client support, and front-desk hospitality across
calls, email, instant chat, and CRM platforms. Experienced in handling international guests, resolving
service issues, and ensuring a seamless customer journey in fast-paced, multicultural environments.
Native Ukrainian and Russian speaker, fluent in English, with strong communication skills and cultural
awareness. Adaptable, detail-oriented, and committed to delivering outstanding guest experiences in aviation,
airport operations, and hotel front office roles.

Work Experience

2023- 2025 Customer Experience Ambassador | QNET Company

●​ Managed client hotel reservations across multiple hospitality platforms, ensuring accuracy, timely
confirmations, and smooth handling of booking-related issues.
●​ Delivered professional hospitality support by resolving Independent Representatives’ (IR) inquiries
and complaints related to reservations, cancellations, and travel services.
●​ Provided high-quality customer service to an international client base, ensuring a positive hospitality
experience and building client trust.
●​ Utilized the CRM system to manage client cases, track service issues, and ensure prompt and effective
follow-up for enhanced hospitality service delivery.
●​ Offered real-time hospitality assistance through instant chat, handled client calls with courtesy, and
provided professional written communication via Teams and email correspondence.
●​ Maintained comprehensive knowledge of QNET’s products, services, and hospitality policies to deliver
accurate information and tailored client solutions.
●​ Collaborated with cross-functional teams to uphold service excellence, strengthen client relationships,
and contribute to QNET’s global hospitality standards.
2020 – 2023 | Eyebrows Makeup Artist | Self-Employed

●​ Delivered personalized eyebrow and beauty services to a diverse clientele, tailoring techniques to meet
individual preferences and aesthetics.
●​ Built and maintained long-term client relationships through consistent service quality and exceptional
customer care.
●​ Ensured strict adherence to hygiene, safety, and industry standards, enhancing customer satisfaction
and trust.
●​ Managed appointment scheduling, client consultations, and service delivery in a competitive beauty
and hospitality environment.

2015 – 2020 | Receiving Department Associate | Pharmaceutical Warehouse (BaDM)

●​ Coordinated daily receiving operations with suppliers and internal departments, ensuring timely and
efficient workflow.
●​ Verified shipments, maintained inventory accuracy, and upheld pharmaceutical quality control
standards.
●​ Utilized warehouse management systems to track goods, reconcile discrepancies, and ensure
compliance with regulatory requirements.
●​ Thrived in a high-volume, fast-paced environment requiring precision, multitasking, and strict
attention to details.

2010 – 2015 | Quality Control Specialist | Mining Equipment Plant

●​ Conducted detailed inspections and testing of mining equipment components to ensure compliance
with engineering and quality standards.
●​ Identified and documented defects, collaborating with production teams to resolve issues and improve
manufacturing processes.
●​ Applied quality assurance methodologies to enhance product reliability, safety, and customer
satisfaction.
●​ Prepared inspection reports and contributed to continuous improvement initiatives in line with
industrial best practices.

Languages
Ukrainian – Native

Russian – Fluent

English – Fluent

Education
Secondary School Certificate — Mining and Metallurgical Lyceum, Ukraine (2005–2008)
 Key Skills

●​ Customer Service Excellence – delivering professional, personalized assistance to
diverse international clients.
●​ Hospitality & Guest Relations – creating a welcoming environment, ensuring
comfort, and anticipating guest needs.
●​ Reservation & Booking Management – handling hotel, airline, and travel
reservations across multiple platforms with accuracy.
●​ Communication Skills – clear, empathetic, and multilingual communication (verbal,
written, and digital) with clients and colleagues.
●​ Conflict Resolution & Problem Solving – managing inquiries, complaints, and service
issues with diplomacy and professionalism.
●​ CRM & Reservation Systems – experience working with Customer Relationship
Management (CRM) tools, booking engines, and instant chat platforms.
●​ Team Collaboration – cooperating with cross-functional teams to ensure seamless
service delivery.
●​ Time Management & Multitasking – managing multiple client requests and
operational tasks in fast-paced environments.
●​ Cultural Awareness & Adaptability – providing respectful and professional service to
international guests from different cultural backgrounds.
●​ Attention to Detail & Compliance – ensuring accuracy in reservations, adherence to
policies, and compliance with hospitality and travel standards.
●​ Hygiene & Safety Standards – maintaining professional appearance, workplace
hygiene, and passenger/guest safety protocols.
●​ Professional Email & Call Handling – managing client communication through email,
phone, chat, and in-person interactions with efficiency and courtesy.