Nataliia

Nataliia Pankhania
Location: Ukraine​
Phone: +38 066 328‑69‑52​
Email: [открыть контакты](см. выше в блоке «контактная информация»)​
Telegram: @NataliiaPankhania

Professional Summary
HR People Partner with 5+ years of experience in IT and international environments,
specializing in employee lifecycle management, onboarding and adaptation, employee
engagement, and HR policy development. Strong background in supporting remote and
multicultural teams, resolving complex employee issues, and partnering with leadership to
improve performance, retention, and workplace culture. Fluent in English with a Master’s degree
in Philology and hands-on experience in volunteer HR initiatives for international teams.

Core Competencies
●​ HR People Partnering & HR Operations
●​ Full Employee Life Cycle Management
●​ Onboarding, Adaptation & Offboarding
●​ Employee Engagement & Retention
●​ Conflict Resolution & Mediation
●​ HR Policies, Procedures & Compliance
●​ Remote & Multicultural Team Support
●​ Employee Surveys & Feedback Analysis
●​ Internal Communications
●​ Metrics‑Driven HR Management
●​ Empathy & Emotional Intelligence
●​ Tools: Trello, CRM systems, AI tools, Bamboo HR
Professional Experience

HR People Partner

Outsourcing Company | June 2025 – Present

●​ Conduct regular 1:1 meetings with contractors to monitor engagement, performance,
and well-being.
●​ Lead conflict resolution processes, acting as a trusted mediator between employees and
management.
●​ Analyze HR analytics (turnover, retention, engagement metrics)
●​ Actively contribute to reducing turnover and improving retention through targeted HR
initiatives.
●​ Lead and develop the Buddy Program, ensuring effective onboarding, adaptation, and
knowledge sharing.
●​ Partner with managers to identify risks, improve team dynamics, and strengthen
employee experience.

Volunteer HR Specialist

International / Military Medical Support Project (TacMed_Ukraine)| 2024 – 2025

●​ Collaborate with HR and coordination teams to design onboarding and adaptation
processes for foreign military medics.
●​ Develop structured onboarding materials and adaptation guidelines to support smoother
integration into operational teams.
●​ Create military and organizational profiles to help foreign specialists understand
structure, roles, and expectations.
●​ Prepare briefing and interview questions for paramedics to improve alignment and
communication.
●​ Provide high‑quality English translations of key documents, ensuring accurate
cross‑cultural communication.

HR People Partner

IT Company (outsource/outstaff) | January 2024 – June 2025

●​ Partnered with managers and leadership to support teams across multiple countries and
time zones.
 ●​ Managed the full employee life cycle: onboarding, adaptation, 1:1 meetings,
engagement initiatives, retention actions, and exits.
●​ Reviewed, updated, and implemented HR policies and procedures in line with global
best practices and legal requirements.
●​ Monitored employee sentiment, proactively addressed risks, and resolved complex
people issues.
●​ Designed preventative strategies to improve team stability, engagement, and
performance.
●​ Led internal communications: drafted newsletters, announcements, and updates via
Microsoft Teams and Trello.
●​ Administered employee satisfaction surveys, analyzed results, and translated feedback
into actionable improvements.
●​ Coordinated company events, including birthdays, work anniversaries, and personal
milestones.
●​ Ensured effective communication with remote employees and compliance with local
employment regulations.

HR Manager

IT Company (outsource/outstaff)| April 2022 – December 2024

●​ Led onboarding and adaptation processes for new hires, including remote and
multicultural employees.
●​ Conducted exit interviews and managed offboarding, including documentation and
system access closure.
●​ Administered payroll processes, invoicing, and time reporting.
●​ Developed and supported corporate culture initiatives to increase employee engagement
and employer branding.
●​ Created, updated, and maintained HR policies, guidelines, instructions, and document
templates.
●​ Supported managers and employees with day‑to‑day HR inquiries and operational
needs.

Customer Support Representative (Remote)

Amazon | 2021 – 2022

●​ Managed complex customer cases and day‑to‑day correspondence in a high‑volume
environment.
●​ Monitored account health metrics to ensure compliance with Amazon standards.
 ●​ Processed customer feedback and appeals, contributing to improved customer
satisfaction.

Customer Support Specialist

PrivatBank, Lutsk | 2007 – 2009

●​ Assisted clients with banking products and services.
●​ Resolved customer issues and reviewed account statements.
●​ Provided accurate information and support in a client‑facing environment.

Education
East European National University​
Master’s Degree in Philology (English) | 2002 – 2007

Professional Development
●​ HR People Partner Course, Hurma Academy (2023)​
Focus: HR processes, communication tools, loyalty and engagement programs
●​ HR Business English, Laba (2023)​
Focus: HR and business terminology in English
●​ Psychology in HR, DAN.IT (2024)​
Focus: conflict management, personality types, and behavioral basics