Сервис поиска работы №1 в Украине
- Файл
Yuliia
Patient Coordinator
Рассматривает должности:
Patient Coordinator, Medical Tourism Manager, Account manager
Возраст:
30 лет
Город проживания:
Харьков
Готов работать:
Удаленно
Контактная информация
Соискатель указал телефон и эл. почту.
Фамилия, контакты и фото доступны только для зарегистрированных работодателей. Чтобы получить доступ к личным данным кандидатов, войдите как работодатель или зарегистрируйтесь.
Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/17409009/
Загруженный файл
Версия для быстрого
просмотра
Это резюме размещено в виде файла. Эта версия для быстрого просмотра может быть хуже, чем оригинал резюме.
YULIIA LYTVYNENKO
15/01/1996
Albania, Tirana
[открыть контакты ](см. выше в блоке «контактная информация») | Telegram, Viber, WhatsApp
[открыть контакты ](см. выше в блоке «контактная информация»)
[открыть контакты ](см. выше в блоке «контактная информация»)
Dedicated and results-driven professional with a diverse background in Customer
Service, Sales, and Patient Coordination. Seeking opportunities to utilize my skills
and experience to contribute effectively in a dynamic work environment.
Professional Experience
Surrogacy coordinator
World Center of Baby, Tirana, Albania
November 2024 – Present
● Coordinated the full surrogacy journey, from medical screening and IVF to
legal handover of the child to parents.
● Managed monthly operational budgets of ~USD 40,000, overseeing payments
to mothers, clinics and legal teams, travel expenses, and financial tracking
reporting.
● Supported up to 7 surrogate mothers and families simultaneously, managing
mothers’ medical schedules, travel from and to multiple countries in Europe,
Asia, and South America, managing accommodation, and medical
appointments.
● Acted as the main point of communication between surrogate mothers, clinics,
hospitals, legal teams, and parents in English, Ukrainian, Russian, and
Albanian, ensuring timely documentation and process clarity according to the
local regulations.
Patient Coordinator
International Fertility Group, Tirana, Albania
March 2023 – July 2024
● Coordinated online patient journeys from first inquiry to program booking,
handling communication via chat, email, and social platforms.
● Supported sales activities by preparing scripts, presentations, and tailored
offers for different IVF programs.
● Created and edited website content, advertising texts, and client-facing
materials in collaboration with marketing teams.
● Managed CRM records, payments, and reporting, while maintaining close
communication with internal teams and international clients.
Sales Manager (Outbound Calls)
MAKCІ GROUP LLC, Kharkiv, Ukraine
2019 – 2021
● Sold investment packages to private clients through cold and warm outreach
(80–100+ contacts per day), conducting 15–20 online presentations per week
with live website demonstrations.
● Achieved a 6–10% conversion rate and ranked among the top 10–20% sales
performers, receiving a performance bonus for successful investment
acquisition.
● Provided investment consultations, effectively handling objections and guiding
clients through decision-making processes.
● Maintained daily CRM reporting and performed team lead duties, including
onboarding and coaching 5+ new team members.
Secretary to the Chief Medical Officer
Regional Tuberculosis Dispensary No. 3, Kharkiv, Ukraine
2018-2019
● Managed incoming email correspondence, ensuring timely and professional
responses.
● Maintained and tracked records of incoming requests, inquiries, applications,
and official correspondence.
● Coordinated internal communication by routing requests to relevant
departments and monitoring follow-ups.
● Supported daily administrative operations, ensuring proper documentation flow
and office organization.
Education
Bachelor in Ukrainian Language and Literature, Faculty of Philology, V.N. Karazin
Kharkiv National University, Ukraine, 2014-2018 (Full-time)
Additional Education
English Language Course "Sun Rise," Level B2
Albanian Language Course, May 2022 - Present, Level B1
Skills
Customer support, inbound & outbound communication, CRM management, process
coordination, budget management, expense tracking, financial reporting,
documentation management, cold outreach, negotiation, objection handling, time
management, problem solving, attention to detail, confidentiality handling
Tools
CRM systems (Bitrix), Jira, Google Workspace, Microsoft Office (Excel, Word), online
chat & messaging platforms, social media communication tools
Languages
● Ukrainian – fluent (C2)
● Russian – fluent (C2)
● English – advanced (B2)
● Albanian – intermediate (B1)
15/01/1996
Albania, Tirana
[
[
[
Dedicated and results-driven professional with a diverse background in Customer
Service, Sales, and Patient Coordination. Seeking opportunities to utilize my skills
and experience to contribute effectively in a dynamic work environment.
Professional Experience
Surrogacy coordinator
World Center of Baby, Tirana, Albania
November 2024 – Present
● Coordinated the full surrogacy journey, from medical screening and IVF to
legal handover of the child to parents.
● Managed monthly operational budgets of ~USD 40,000, overseeing payments
to mothers, clinics and legal teams, travel expenses, and financial tracking
reporting.
● Supported up to 7 surrogate mothers and families simultaneously, managing
mothers’ medical schedules, travel from and to multiple countries in Europe,
Asia, and South America, managing accommodation, and medical
appointments.
● Acted as the main point of communication between surrogate mothers, clinics,
hospitals, legal teams, and parents in English, Ukrainian, Russian, and
Albanian, ensuring timely documentation and process clarity according to the
local regulations.
Patient Coordinator
International Fertility Group, Tirana, Albania
March 2023 – July 2024
● Coordinated online patient journeys from first inquiry to program booking,
handling communication via chat, email, and social platforms.
● Supported sales activities by preparing scripts, presentations, and tailored
offers for different IVF programs.
● Created and edited website content, advertising texts, and client-facing
materials in collaboration with marketing teams.
● Managed CRM records, payments, and reporting, while maintaining close
communication with internal teams and international clients.
Sales Manager (Outbound Calls)
MAKCІ GROUP LLC, Kharkiv, Ukraine
2019 – 2021
● Sold investment packages to private clients through cold and warm outreach
(80–100+ contacts per day), conducting 15–20 online presentations per week
with live website demonstrations.
● Achieved a 6–10% conversion rate and ranked among the top 10–20% sales
performers, receiving a performance bonus for successful investment
acquisition.
● Provided investment consultations, effectively handling objections and guiding
clients through decision-making processes.
● Maintained daily CRM reporting and performed team lead duties, including
onboarding and coaching 5+ new team members.
Secretary to the Chief Medical Officer
Regional Tuberculosis Dispensary No. 3, Kharkiv, Ukraine
2018-2019
● Managed incoming email correspondence, ensuring timely and professional
responses.
● Maintained and tracked records of incoming requests, inquiries, applications,
and official correspondence.
● Coordinated internal communication by routing requests to relevant
departments and monitoring follow-ups.
● Supported daily administrative operations, ensuring proper documentation flow
and office organization.
Education
Bachelor in Ukrainian Language and Literature, Faculty of Philology, V.N. Karazin
Kharkiv National University, Ukraine, 2014-2018 (Full-time)
Additional Education
English Language Course "Sun Rise," Level B2
Albanian Language Course, May 2022 - Present, Level B1
Skills
Customer support, inbound & outbound communication, CRM management, process
coordination, budget management, expense tracking, financial reporting,
documentation management, cold outreach, negotiation, objection handling, time
management, problem solving, attention to detail, confidentiality handling
Tools
CRM systems (Bitrix), Jira, Google Workspace, Microsoft Office (Excel, Word), online
chat & messaging platforms, social media communication tools
Languages
● Ukrainian – fluent (C2)
● Russian – fluent (C2)
● English – advanced (B2)
● Albanian – intermediate (B1)
Похожие кандидаты
-
Patient Coordinator
Удаленно
Сравните свои требования и зарплату с вакансиями других компаний:
Резюме кандидата размещено по адресу: https://www.work.ua/resumes/17409009/