Оля

OLHA IZVEKOVA
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Telegram: @izvekova_olya
Location: Kyiv, Ukraine
April 18, 1992

EDUCATION PROFILE

National Aviation University Dedicated specialist in International Tourism with strong
Sep 2009 - May 2013 expertise in business communication and problem-solving. Proven
Bachelor's Degree in ability to handle conflict situations gracefully while maintaining
International Tourism operational efficiency and high standards of work.
and Regional Studies

National Pedagogical EMPLOYMENT
Dragomanov University
Sep 2014 - May 2015 Aviacontact Jan 2017 - Apr 2022
Master's Degree in Senior Claims Specialist
International Tourism Global B2B/B2C Communication: Managed daily English-
language correspondence and calls, acting as the primary liaison
between clients and international travel providers (airlines, hotels)
LANGUAGES for full-cycle booking support.
Complex Claims & Dispute Resolution: Investigated and resolved
English - Upper-Intermediate escalated financial disputes, flight cancellations, and refund
requests, successfully mediating conflicts to balance customer
satisfaction with company policies.
Ukrainian - bilingual
Team Mentorship & Escalation Support: Trained junior team
members on effective business communication and guided them
Russian - bilingual through complex case resolutions and conflict de-escalation.

Private Entrepreneur Jun 2022 - Jan 2026
Business Administration & Operations: Successfully established
HOBBIES and managed two independent service-based ventures (beauty
and landscape/maintenance services). Handled full-cycle
Language Learning administration, financial tracking, and resource procurement.
B2C Client Relations: Built a loyal customer base from scratch
Beauty Industry Trends
through personalized consultations and high-quality service
Vocal Arts delivery.

SKILLS

Negotiation Claims Management

Financial Dispute Investigation B2B Communication

Conflict Resolution Operations Management

Cross-cultural Communication Mentorship

Customer Service