Mariia

Mariia Zghurska
International Interpreter | Customer Support & Sales Support |
Operations Supervisor

Languages: English – Fluent | Russian – Fluent | Ukrainian –
Native
Mobility: Own car, flexible availability
[открыть контакты](см. выше в блоке «контактная информация»)- Whatsapp
[открыть контакты](см. выше в блоке «контактная информация»)- cell phone
[открыть контакты](см. выше в блоке «контактная информация»)
Poederleese weg 88, 2275 Lille; Belgium

Professional Summary
International Interpreter and Customer Support Specialist with strong experience in multilingual client
communication (Russian & English) within medical, banking, insurance, tax and technical support environments.
Proven ability to handle complex customer cases, manage order-related processes, follow up payments and
documentation, and act as a central point of contact between clients and internal departments. Background in
operations supervision, logistics coordination and inventory control in an international setting. Highly stress-
resistant, accurate, and solution-oriented, with a diplomatic and assertive communication style.

Professional Experience
Language Interpreter (Russian & Provided professional interpreting services for Russian- and English-
English) – Medical Services speaking clients in medical contexts
Ensured accurate and clear communication between patients and
Language Solutions healthcare professionals
(Multilingual Language Used specialized medical terminology while maintaining
Services) confidentiality and compliance standards
02/2021 – 09/2021 Worked in a fast-paced environment with high responsibility and
emotional pressure

Interpreter – Banking & Insurance
Services (Russian & English)
Teleperformance Interpreting support for banking and insurance services
(Multilingual Customer Assistance with financial procedures and related documentation
Services), Ukraine Clear explanation of complex banking and insurance information
10/2021 – 04/2022 Work with confidential customer data
High-volume call handling in a fast-paced environment

Interpreter / Client Support
Specialist (RU / EN)
Interpreting services across medical, banking, insurance and utility-related services
iCall-International
Support of client communication beyond language transfer, including clarification of
(Multilingual Customer procedures and next steps
Services) Handling complex and sensitive cases with a strong focus on accuracy and
05/2022 – 06/2024 professionalism
Assisting with service-related inquiries in a structured, high-volume environment
Working with internal systems and maintaining strict confidentiality standards
Operations & Logistics Assistant
Supported logistics and operational processes for a luxury yacht service environment
Private Service (Luxury Yachts
Coordinated preparation, handling and delivery of fabrics, linens and onboard supplies
Division) – South of France Followed operational schedules, orders and service timelines
06/2024 – 09/2024 Ensured compliance with quality, hygiene and presentation standards
Worked closely with internal teams to support smooth daily operations and timely
deliveries

Education

Bachelor’s Degree Philology(Completed), Odesa National Mechnikov University | 2021 - Present
Master’s Degree in Philology (Ongoing) Advanced studies in linguistics, translation, and cross-cultural
communication. Strong focus on professional English proficiency,
which enhances coaching and communication with international
athletes.

Master of Sports of Ukraine in Ukrainian Master of Sport in Swimming - Nationally ranked athlete with
multiple championship titles and international competition experience