Ірина

BILA IRYNA
Logistic Education
coordinator
Lviv Ivan Franko National University

Contacts Form of education: FULL-TIME
Faculty: FOREIGN LANGUAGES
Field: PHILOLOGY (ENGLISH LANGUAGE AND LITERATURE) (GERMAN LANGUAGE)
Diploma: BACHELOR'S DIPLOMA
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German language courses at the Goethe-Institut
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Lviv Ivan Franko National University
@SesquipedalianGuru Form of education: FULL-TIME
Faculty: FOREIGN LANGUAGES
Field: PHILOLOGY (ENGLISH LANGUAGE AND LITERATURE) (GERMAN LANGUAGE)
Lviv, Ukraine Diploma: MASTER'S DIPLOMA

IAMPM project management courses

Skills GOIT Python Software engineering courses

Dispatch coordination, real-time tracking &
freight issue resolution
(GPS & internal load tracking platforms, Macropoint) Relevant work experience
Load planning, route optimization, ETA
management & Carrier sourcing and
capacity management PJSC "Kyivstar" (Commercial Contact - Center) 2017 — 2019
(DAT, Carrier 411) Customer Care Specialist
Provided operational and customer support services for Brain Source International LLC,
Transportation Management Systems & supporting the sale and distribution of FMCG product groups
shipment execution Delivered English-language client consultations for the “Tickets” company, supporting air
(TMS, CRM systems, Sylectus) travel customers from the United Arab Emirates and Estonia
Managed high-volume customer interactions via live channels, ensuring accurate
information delivery and timely issue resolution
US market logistics operations & regulatory Analyzed recurring customer issues and operational pain points, providing structured
awareness feedback to support continuous process improvement
(Understanding of FMCSA regulations, US time zones) Consistently met or exceeded performance KPIs, including CSAT, first response time, and
resolution time, in a fast-paced, startup environment

Task prioritization, adaptability &
24/7 operations experience
Millhouse/Zelh OCTOBER 2021 — JUNE 2024

Customer Service Representative
Professional email/phone communication &
international stakeholder coordination Coordinated and optimized the movement of goods across domestic and international
routes, ensuring on-time delivery and cost-effective transportation solutions
Managed relationships with suppliers, carriers, and customers, maintaining clear
Documentation, reporting & data tracking communication and resolving service-related issues to support customer satisfaction
(Microsoft Excel, Google Workspace: Docs, Sheets, Negotiated freight rates, verified transportation documentation (BOL, POD), and
Calendar) coordinated approvals for detention and layover charges
Resolved operational and service conflicts between customers and carriers through
timely communication and structured problem-solving in time-sensitive situations
Agile / Waterfall fundamentals

Ticketing and task-tracking tools Millhouse/Zelh JUNE 2024 — NOW
(Jira, Trello, Asana)
Dispatcher/Fleet Coordinator/Loads to cover
Booked and covered loads by matching customer freight with available drivers and

Languages
equipment, ensuring optimal capacity utilization
Planned and adjusted routes based on distance, transit time, driver availability, and
operational constraints
Coordinated daily dispatch operations, tracking active shipments and proactively
Ukrainian resolving delivery risks
Monitored fleet capacity and driver hours to ensure compliance with scheduling and
native service requirements
Communicated with drivers, customers, and internal teams to provide timely updates
English and resolve operational issues
Verified load details and transportation documentation to support accurate execution
and billing
advanced

German
GO IT FEBRUARY 2025 — NOW
intermediate Teacher

Delivered tailored Business and IT English training aligned with professional and
technical workplace needs.