Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/17424669/

Опыт работы

Customer Service Specialist

с 01.2023 по наст. время (3 года 3 месяца)
ECOLION HOUSING LTD, Remote (Real estate)

- Triage and respond to complex inquiries from clients and clinicians, ensuring all tickets are resolved within strict SLA Management guidelines.
- Performed technical troubleshooting for platform issues and utilized de-escalation strategies to boost customer satisfaction by 50%.
- Developed and implemented new triage protocols which resulted in a 35% improvement in first-call resolution rates and operational efficiency.
- Vet and escalate critical system bugs to cross-functional teams using JIRA, ensuring information databases remained accurate for real estate operations.

Пауза в карьере

с 02.2022 по 12.2022 (11 месяцев)
Работа над собственным проектом

Sales manager

с 01.2020 по 01.2022 (2 года)
VIONIX LLC., Remote (Wholesale, distribution, imports, and exports)

• Facilitated client/pharmacy support interactions for dealership partners, focusing on de-escalation and long-term relationship management.
• Managed a rapid influx of support tickets and calls, triaging leads and performing technical troubleshooting to convert prospects into active accounts.
• Coordinated cross-functional collaboration to organize contractual documents and ensure adherence to service level agreements.
• Spearheaded new customer support procedures to scale operations, focusing on rapid response times and technical accuracy.

Secretary

с 01.2019 по 01.2020 (1 год)
MCLAUREN ENTERPRISES, Remote (Auto business and auto service)

• Triaged and scheduled high-priority meetings and travel logistics, ensuring zero-gap coordination for senior leadership and cross-functional partners.
• Vetted industry trends and conducted operational research to support technical troubleshooting and reporting for executive decision-making.

Образование

University of Nigeria

Medical Radiography and Radiological Sciences, Kyiv
Высшее, с 2020 по 2025 (5 лет)

Знания и навыки

• Attentiveness
• 3D scanning
• Customer Support
• Technical Troubleshooting
• SLA Management
• Tic
• Zendesk
• JIRA
• CRM Databases
• Inventory Logistics Software
• Cross-functional Collaboration
• Lead Conversion
• Process Optimiz
• Conflict Resolution
• Active Listening
• Stakeholder Management
• Communicability

Знание языков

Английский — продвинутый

Дополнительная информация

I enjoy understanding how systems work; whether it's people, technology, or everyday life. This helps me stay composed in situations that would normally overwhelm others.
Apart from my work life, Jimmy - my dog, is such a sweet companion :)
Taking strolls with him helps me unwind after work. It keeps me centred and mentally refreshed for any other task I have for the day :)