Abigeal

ABIGEAL OJENIYI
Email: [открыть контакты](см. выше в блоке «контактная информация») ​ ​ ​ Telegram: @oluwaTifeh13

PERSONAL PROFILE
Customer Support Specialist with 2+ years of experience handling customer inquiries, resolving
issues, and maintaining high satisfaction in fast-paced environments. Skilled in communication,
problem-solving, and CRM tools, with a strong ability to manage multiple requests efficiently.
Fluent in English and experienced in remote communication. Open to remote Customer
Support, Technical Support, or Customer Success roles. Flexible with schedule, including night
shifts.

KEY SKILLS AND COMPETENCIES
●​ Strong communication skills.
●​ First Line of Support
●​ Administrative & Office Support.
●​ Customer Service & Front Desk Support
●​ CRM software & Helpdesk tools (LiveChat, Zendesk)
●​ Microsoft Office (Excel, Word, PowerPoint)
●​ Record Keeping & Documentation
●​ Staff Coordination & Supervision
●​ Multitasking & Time Management
●​ Problem-solving & conflict resolution
●​ Fast learner with strong adaptability
●​ Collaboration with cross-functional teams

PROFESSIONAL EXPERIENCE​

Customer Support / Sales Assistant KemzyBell Store Jan 2025 - Dec 2025
Key Responsibilities:
●​ Handled customer inquiries via phone, live chat, and in-person support,
ensuring timely responses within SLA standards
●​ Assisted customers with product inquiries, provided recommendations, and
resolved concerns to ensure positive experiences and customer satisfaction.
●​ Resolved customer issues and escalated complex cases when necessary to
ensure high customer satisfaction
●​ Maintained organized product displays and inventory records, contributing to
efficient store operations and stock management.
●​ Collaborated with team members to achieve daily sales goals.
Administrative & Customer Specialist​ Oyin Gas Station Aug 2024 - Jan 2025
Key Responsibilities:
●​ Assisted customers at the front desk with payments and inquiries.
●​ Managed daily financial transactions, ensuring 100% accuracy in fund handling
and POS operations.
●​ Maintained digital and physical records of sales, deposits, and financial activities,
demonstrating strong attention to detail.
●​ Developed and trained team members on customer service protocols, secure
transaction procedures, and daily operational standards.
●​ Coordinated staff schedules and monitored workflow to ensure seamless service
delivery and optimal resource allocation.

Private Tutor​ ​ Abraham’s Academy​ ​ Oct 2020 - Dec 2022
Key Responsibilities:

●​ Provided one-on-one instruction to children ages 4-5, adapting teaching
methods to individual learning styles and needs.
●​ Communicated regularly with parents to provide progress updates and
address concerns, demonstrating strong interpersonal skills.
●​ Developed patience, active listening, and clear communication skills while
explaining concepts in accessible ways.
●​ Created structured lesson plans and maintained consistent schedules,
showing organizational and time management abilities.

ACADEMIC QUALIFICATIONS
National Diploma (ND) in Business Administration​​ Jan 2023 - Oct 2025
Moshood Abiola Polytechnic
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
Senior Secondary Certificate ​ ​ ​ ​ ​ 2020

HOBBIES: Listening to music.
REFERENCES - Available upon request