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Odoh
Sales representative
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Sales Executive, Business Assistant & Customer Support Rep
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EDUCATION
Bsc. International Relations, Godfrey Okoye University 2016 – 2020
PROFESSIONAL EXPERIENCE
Project & Administrative Assistant, 07/2021 – 04/2023
Northfield Edge Solutions (Boutique Consulting Firm)
Assisted project leads with task coordination and deadline monitoring.
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Tracked project progress and updates using Trello-style boards.
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Prepared meeting notes, schedules, and reports.
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Communicated professionally with remote partners and vendors.
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Demonstrated strong initiative by resolving minor operational issues
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independently.
Customer Support Representative, ClearPath Services Ltd 11/2022 – 07/2023
Responded to customer inquiries via email and phone, handling an average of
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40–60 tickets daily.
Assisted customers with service requests, billing issues, account updates, and
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general inquiries.
Resolved complaints professionally, reducing repeat complaints and improving
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customer satisfaction.
Logged all customer interactions accurately using internal ticketing and CRM
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systems.
Escalated technical or unresolved issues while ensuring customers received
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timely updates.
Followed company support guidelines to maintain consistent and professional
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service delivery.
Sales Representative, Nexora Systems GmbH 09/2023 – 11/2025
Managed B2B sales of IT hardware and cloud-based SaaS solutions across
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European SME markets.
Consistently exceeded quarterly sales targets by an average of 15% through
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consultative selling and strong account management.
Negotiated and closed contracts with small and mid-sized enterprises, helping
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expand the company’s footprint in emerging markets.
Maintained and updated CRM records, improving pipeline visibility and follow-up
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efficiency.
SKILLS
Technical Proficiency Confidentiality & Professionalism
Team Leadership & Training Effective communication & Presentation
Customer service & client relations CRM & Sales Tools
Report writing & Document preparation
Languages
English: C2 (Proficiency)
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Сравните свои требования и зарплату с вакансиями других компаний:
Резюме кандидата размещено по адресу: https://www.work.ua/resumes/17476140/