Лобода

Iroda Loboda

Тлефон Е-пошта
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Lutsk Profile

Customer-focused English Language Specialist with 16 years of teaching
experience and 2 years in online client support. Strong communicator with a high
level of stress resilience and patience, experienced in working with diverse
clients, resolving concerns, and maintaining long-term relationships.
C1 certified English user with excellent organizational skills and adaptability.

Experience Kolky HUB School (2009- 2024)
Teacher of English Kolky, Volyn Region
Taught English in specialized classes
Prepared students for national examinations
Managed communication with students, parents, and administration
Handled classroom challenges with professionalism and emotional control
Organized educational events and language projects

StudyLess School (2023-2025)
Chat Support Specialist (Remote)
Provide real-time support to students and parents via chat
Resolve complaints and complex inquiries calmly and professionally
Maintain high customer satisfaction and retention
Demonstrate patience and emotional intelligence in challenging situations
Support onboarding process for new clients
Collaborate with internal teams to ensure service quality

English Teacher (Adults ) 2023-till now
Teacher for Adults Remote
Deliver individual and group lessons (A1–B2)
Conduct placement testing and needs analysis
Adapt teaching approach to different personalities and learning speeds
Maintain positive learning environment through patience and structured communication
Use interactive digital tools for engagement
Conduct introductory consultation for prospective students
Assess English proficiency level and learning goals
Present course structure, learning platform and program benefits
Address objections and answer client questions
Support students in making informed purchase decisions
Build trust and long-term relationships with clients
Education Lesya Ukrainka Volyn National University
Master of English and German languages

• TESOL/TEFL Certification

• C1 English Proficiency Certificate

Skills Patient Strong problem-solving skills Highly responsible self-organized

Fast Learning & Adaptability Cross-cultural Communication Emotional Stability

Patience & Empathy in Client Interaction