Личные данные скрыты

CV

Alla Ponomarenko

Date of Birth 21.08.1989

Telephone [открыть контакты](см. выше в блоке «контактная информация»)

Education 2006 – 2012 – Cherkasy banking institute UBS NBU
Finance and credit Faculty
Banking, Masters Degree

Work experience
September 2018 – May 2022 – “Perfect Group” group of Building
companies, Service Manager
April 2018 – September 2018 – The US Embassy, Greeter
June 2015 – june 2016 – Agricultural Internship in Denmark
July 2013 – August 2014 – Raiffeisen Bank Aval, Service
Manager
February 2012 – June 2013 – Raiffeisen Bank Aval, cashier-teller
July 2011 – January 2012 – Raiffeisen Bank Aval, Meeter
Greeter

Languages Ukrainian – fluent
Russian – fluent
English – upper-intermediate

Responsibilities
September 2018 – May 2022 – “Perfect Group” group of Building
companies, Service Manager

1. preparation of a package of documents for a notary public
2. organization of the developer's company document flow
3. management of several real estate objects (residential
buildings) at the same time
4. constant interaction with the heads of sales departments
5. Update, produce and analyze reports
6. Management of the information flow from all systems to
ensure accurate report production
7. preparation of monthly and weekly reports
8. preparation for sale and further support of each sold real
estate object
9. Dealing with customer queries and assisting customers at
 all time
10. maintaining a receipt plan with the help of Google Sheets
11. calculation of each customer’s payments via Excel
12. Issuing certificates

April 2018 – September 2018 – The US Embassy, Greeter

1. Crowd management
2. Guiding applicants to their respective interview
counters and action as a facilitator between the
Consular Staff and the visa applicants
3. Checking arriving applicants against Appointment
confirmation letters, applicant’s passport
4. Registration applicants in the system
5. Guiding applicant if any of the document is not
available
6. Daily delivery of applicant’s passport \Additional
documents

June 2015 – june 2016 – Agricultural Internship in Denmark,
greenhouse
1. Planting shoots
2. Plant, spray, fertilize and water plants, using hand tools
and gardening tools
3. Operate greenhouse machinery and equipment
4. Attending the growth of the different sorts of pot-plants
and make them ready
5. wrapping plants one by one for sale at the market,
according to the orders from day to day
6. Clean work areas, and maintain grounds and landscaping

July 2013 – August 2014 – Raiffeisen Bank Aval, Service
Manager

1. Execution of contracts for bank accounts, deposits,
card accounts, loans and other banking contracts.
2. Advising clients bank products.
3. Opening of related products.
4. Making calls to potential and existing customers
(individuals).
5. Direct sales of credit cards and personal loans.
6. Holding personal meetings with clients.
7. Servicing of current and deposit accounts, bank cards
and customer loans.
8. Non-cash transfers via SWIFT.
9. Achieve individual and team sales goals.
February 2012 – June 2013 – Raiffeisen Bank Aval, cashier-teller

2. Working with cash.
3. Working with the terminal, payment cards.
4. Currency exchange transactions.
5. Payment of bills for services.
6. Money transfers (Aval Express, WU).
7. Repayment of loans.
8. Replenishment of current and deposit accounts.
9. Selling of banking products to the clients (insurance,
cards, deposits) through cross-sales.
10. Financial monitoring.
11. Balance cash drawers.
12. Taking part in the process of opening and closing
transaction day.

July 2011 – January 2012 – Raiffeisen Bank Aval, Meeter
Greeter
1. Interact with clients to identify their banking needs and
orient customer to the appropriate branch staff.
2. Effectively educate and guide the customers.
3. Promote new bank products by providing customers with
basic information.
4. Manage all marketing displays in the branch and ensure
availability of latest product information document.
5. Receive client’s complaints and report them to the Senior
Manager.
6. Receiving and forwarding of the incoming calls
7. Receiving and registration of incoming and outgoing
correspondence.