Yevhen

Yevhen Maksymov
CONTACT
Alicante, Spain 03001

[открыть контакты](см. выше в блоке «контактная информация») PROFESSIONAL SUMMARY
I know how to organize and optimize the production process to earn more
[открыть контакты](см. выше в блоке «контактная информация») money for your company

WORK HISTORY
SKILLS
Help Desk & Customer Support Specialist​ 02/2011 - 04/2017
●​ Strategic Planning Hospital No.16 - Kryvyi Rih, Ukraine
●​ Punctual
●​ Patient ●​ Provided technical and customer support, ensuring timely resolution of
●​ Responsible user issues and maintaining a high level of satisfaction
●​ Problem-solving ●​ Assisted users with troubleshooting, software configuration, and system
setup both remotely and on-site
LANGUAGES ●​ Managed workstation setup, configuration, and deployment for new
employees using standard hardware and software packages
Ukrainian
●​ Conducted regular maintenance and upgrades of hardware and software to
Native ensure optimal performance
●​ Offered clear communication and guidance to non-technical users, helping
Russian them resolve issues efficiently
●​ Escalated complex problems to higher-level support teams when necessary
Native
Polish Freelance / Part-time Work ​ 06/2009 -07/2015
Kryvyi Rih, Ukraine
Fluent
●​ Delivered first-line support to customers and end users, addressing
English technical inquiries and resolving issues effectively.
●​ Installed, configured, and maintained software and hardware systems for
Advanced
clients.
Spanish ●​ Supported users through phone, email, and chat, ensuring professional and
empathetic communication.
Elementary ●​ Documented customer interactions, reported recurring issues, and
suggested improvements to enhance service quality.
●​ Trained end users on software tools and best practices for efficient system
usage.
●​ Collaborated with technical teams to improve response times and overall
customer satisfaction.

CNC Lathe Operator/ Quality Control Worker ​ 06/2017 - 10/2019
PPHU “EMTEX” - Bielsko-Biała, Poland

●​ Operated CNC lathes
●​ Programmed machines
●​ Tooling and tool replacement
●​ Inspected finished products during production
●​ Used measurement tools (caliper, micrometer, gauge, height gauge,
projector, roughness tester, etc.)

CNC Operator-Programmer ​ 10/2018 - 10/2019
AIC S.A. - Gdynia, Poland

●​ CNC Operator-Programmer:
●​ Prepared CNC programs for part processing
●​ Selected tools and cutting parameters
●​ Set up CNC machines (OKUMA 2SP-150H, OKUMA LVT-300-m, OKUMA
LB-3000)
●​ Manufactured parts and controlled their quality
 CNC Operator, Turner, Miller, Locksmith ​ 10/2019 - 11/2021
TMA AUTOMATION Sp. z o.o. - Gdynia, Poland

●​ Programmed CNC plotter (InfoTEK 2515) from .dxf files (VCarve Pro) and 3D
models (NX CAM and) CNC milling machine (HAAS VF-2SS)
●​ Operated conventional lathes and milling machines
●​ Performed locksmith work (threading, grinding, drilling)
●​ Produced parts on a 3D printer
●​ Introduced new technological processes and optimized existing ones
●​ Clickup: work with tasks

Head of Machining Department ​ 11/2021 - 11/2025
TMA AUTOMATION Sp. z o.o - Gdynia, Poland

●​ Managed machining department.
●​ Oversaw the procurement of new production machines and their
implementation in production, which reduced the department's workload
and saved 20,000 to 40,000 pln per project.
●​ Implemented a new 3D printing-based processing methodology, saving up
to 120 working hours per month. Saved up to 15,000 pln per project in
prototyping and reduced the workload of the design department by 20-60
working hours per project.
●​ Developed and implemented service documentation in my department,
which reduced the time required to integrate new employees into the
company's processes.
●​ Recruited, trained, and integrated new employees into the company's
overall processes. Trained employees from other company departments on
the specifics of the processing department, which reduced the number of
conflicts and led to increased productivity between departments.
●​ Oversaw, optimized, and structured work with temporary workers, which
accelerated project completion by 20% to 40%, reducing the workload on
permanent workers and saving up to 10,000 pln per project.
●​ Planning project completion dates, drawing up production plans,
monitoring project completion dates.
●​ Purchasing materials necessary for production. Price negotiation with
suppliers. Warehouse inventory control.
●​ Clickup : Сreating tasks, organizing task execution guidelines, monitoring
task execution time, reporting on completed operations and calculating
costs for the production of specific products.

EDUCATION
Bachelor degree: Engineer
Kryvyi Rih National University - Ukraine

Specialist degree: Engineer- mechanic
Kryvyi Rih National University - Ukraine

HOBBIES AND INTEREST
●​ 3D printing
●​ Bicikles
●​ Tabletop games

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